Search

Search form

Logo of Phnom Penh Post newspaper Phnom Penh Post - Delayed shipment puts iPhone on hold

Delayed shipment puts iPhone on hold

Delayed shipment puts iPhone on hold

The opening weekend for the official launch of two new iPhone models in Cambodia hit a few bumps when the Kingdom’s two authorised iPhone resellers faced supply-side issues.

Telecom company Smart, one of the two licensed resellers, was forced to turn away customers who had pre-booked the new iPhone 6S and 6S Plus handsets after its shipment of Apple smartphones did not arrive in time for Friday’s highly anticipated release.

“Because of a shipment delay, the iPhone release has been delayed too,” said a customer service representative at a Smart branch in central Phnom Penh. “It could take a week to come in, but if it comes in earlier we will call and inform our customers.”

One Smart subscriber who had pre-ordered an iPhone 6S and paid a deposit said he was deeply disappointed when he arrived at a Smart branch only to find the new smartphone was not there.

“Customer service called me on November 11 to pick up my iPhone on November 13,” said Sa Hang Lam. “I am disappointed that I did not receive my phone, but even more so because I wasted my time coming here as they did not inform me.”

He said Smart customer service representatives told him on that he might have to wait a week or longer until the first shipment arrives.

Over at iOne, the Kingdom’s other licensed iPhone reseller, some customers who pre-registered to purchase a phone were able to pick up their handsets.

Kao Damaityma, marketing manager of iOne, said the company’s branch on Mao Tse Tung Boulevard opened at 6am on Friday for pre-registered customers.

There were no lines, as was the case with the release of the iPhone 6 last November, but by early afternoon the branch had run out of certain colours and configurations.

“A shipment will come next week to meet the demands of those who pre-registered, who are mostly seeking the new rose-gold model,” Damaityma said.

She added that walk-in customers who had not pre-registered were able to queue and purchase iPhone 6S and 6S Plus handsets at the company’s branch in Canadia Tower.

More than 100 handsets were sold before stocks ran thin.

“It went better than last year and customers were happy,” said Damaityma.”

RECOMMENDED STORIES

  • Breaking: PM says prominent human rights NGO ‘must close’

    Prime Minister Hun Sen has instructed the Interior Ministry to investigate the Cambodian Center for Human Rights (CCHR) and potentially close it “because they follow foreigners”, appearing to link the rights group to the opposition Cambodia National Rescue Party's purported “revolution”. The CNRP - the

  • Rainsy and Sokha ‘would already be dead’: PM

    Prime Minister Hun Sen on Sunday appeared to suggest he would have assassinated opposition leaders Sam Rainsy and Kem Sokha had he known they were promising to “organise a new government” in the aftermath of the disputed 2013 national elections. In a clip from his speech

  • Massive ceremony at Angkor Wat will show ‘Cambodia not in anarchy’: PM

    Government officials, thousands of monks and Prime Minister Hun Sen himself will hold a massive prayer ceremony at Angkor Wat in early December to highlight the Kingdom’s continuing “peace, independence and political stability”, a spectacle observers said was designed to disguise the deterioration of

  • PM tells workers CNRP is to blame for any sanctions

    In a speech to workers yesterday, Prime Minister Hun Sen pinned the blame for any damage inflicted on Cambodia’s garment industry by potential economic sanctions squarely on the opposition party. “You must remember clearly that if the purchase orders are reduced, it is all