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American Citizen Services Assistant

American Citizen Services Assistant


The U.S. Embassy in Phnom Penh is seeking an individual for the American Citizen Services Assistant position in the Consular Affairs Office, Department of State.

The incumbent serves as American Citizen Services (ACS) Assistant in the Phnom Penh consular district, fulfilling a core objective of the Department of State. Incumbent works on the full range of emergency services involving the death, hospitalization, arrest, and welfare/whereabouts of U.S. citizens in Cambodia as well as processing all routine services including citizenship services, registration, and federal benefits. The incumbent actively and independently resolves issues, and works with a Consular Officer or other LE staff when appropriate.

Grade/Salary: The annual salary range for this position is USD 12,142–18,824

Required Qualifications
1. Bachelor’s degree in the social sciences, business administration, law, or communications is required.
2. Two years of progressively responsible experience involving the application of complex regulatory material and problem solving, along with experience in developing contacts and/or dealing with the public.
3. Level IV (Fluent) Speaking/Reading/Writing English and Khmer are required. Language proficiency will be tested.
4. Must be familiar with Cambodian government regulations concerning foreigners’ visas, police procedures, criminal law, customs enforcement, marriage regulations, and Cambodian nationality law.
5. Must possess very strong interpersonal and customer service skills, and have the ability to work decisively and independently in stressful situations, often outside of regular working hours. Must have knowledge of basic computer systems and applications.

Application Procedure
The application deadline is March 24, 2015. Interested candidates must submit applications by email to [email protected] using the “Universal Application for Employment as a Locally Employed Staff or Family Member (DS-174)” form. The application form and complete details on this position can be found at http://cambodia.usembassy.gov/employment_opportunities.html.

Note: All Ordinarily Resident (OR) applicants must have the required work and/or residency permits to be eligible for consideration.