Victoria Angkor Resort & Spa, a 130-room luxury resort in Siem Reap, are looking for qualified candidates for the position of
1. Japanese Guest Relation Officer
♦ Lead some hotel inspections for Japanese Guests, Corporate or Travel Agents representatives.
♦ Professionally handle guests’ inquiries / hobbies and ensure that issues / concerns are followed up promptly and thoroughly.
♦ Mainly represent for property’s Management in welcoming guests and coordinating with other departments in accommodating guest’s needs and expectations.
♦ Mainly based at lobby area inclusive of guests’ public areas in ensuring that guests will be enhanced memorable experiences.
♦ Constantly evaluate and identify opportunities to generate more values and revenue for the property while matching the guest experience (upgrades, Spa, tours, F&B).
♦ Actively interacting with guests and providing pro-active guidance during their stay.
♦ Assisting relevant departments when applicable, in maintaining excellent customer services and aspects.
♦ Assisting the front office department in performing some of their duties such as checking in / out and responding to guests’ requests.
♦ Ensure all areas and all equipment’s / assets are cleaned and maintained to ensure guests and employees’ safety and comfort.
♦ Audit transportation services offered during tours or transfers.
♦ Report regularly to his superior concerning the daily operation.
♦ Transmit suggestion made by the guest and his subordinates to his superior
♦ Participate in all Front Office meetings.
♦ Participate in all training programs provided by the Front Office Manager
♦ Handle and solve complaints.
♦ Relate well with his staff under his supervision; follow the quality standards for his internal customers.
♦ Oversee the guests’ feedback through online travel communities such as Trip Advisor, Agoda etc. for the Japanese Guests
♦ Compile and generate monthly reports as they relate to customer satisfaction surveys.
♦ Identify the needs of the Japanese guests and suggests adapting or creating activities, services or products to increase guests satisfaction, therefore, revenue.
♦ College/University degree.
♦ Experience: 01-03 years in the front office.
♦ English and Japanese skills: fluent in speaking and writing (Japanese Guest Relation).
♦ IT skills: Word, Excel, Power Point. Opera is a plus
♦ Age 20 and above.
♦ Gender: Male/Female
♦ Nationality: Japanese only
Candidates to contact:
Human Resources Department- Email: firstname.lastname@example.org Cc: email@example.com;
Tel: 063-760428/093 270 830
Deadline: March 31, 2016
Victoria Angkor Resort & Spa Central Park P.O Box 93145 Siem Reap Town Kingdom of Cambodia
Tel (855 63) 760 428 Fax (855 63) 760 350 firstname.lastname@example.org www.victoriaangkorhotel.com
Even though games such as “Fight for the leaf” or “Hide the towel” are traditionally played during the Khmer New Year holidays
One of 23 islands in the sea of Koh Kong, Koh Kmoch (Ghost Island) has a wealth of corals and other sealife visible through its crystal clear water.
In today’s world of fast-changing technology, Cambodia is seeing increasing innovation in financial services.