Victoria Angkor Resort & Spa, a 130-room luxury resort in Siem Reap, are looking for qualified candidates for the position of

1. Japanese Guest Relation Officer

♦ Lead some hotel inspections for Japanese Guests, Corporate or Travel Agents representatives.

♦ Professionally handle guests’ inquiries / hobbies and ensure that issues / concerns are followed up promptly and thoroughly.

♦ Mainly represent for property’s Management in welcoming guests and coordinating with other departments in accommodating guest’s needs and expectations.

♦ Mainly based at lobby area inclusive of guests’ public areas in ensuring that guests will be enhanced memorable experiences.

♦ Constantly evaluate and identify opportunities to generate more values and revenue for the property while matching the guest experience (upgrades, Spa, tours, F&B).

♦ Actively interacting with guests and providing pro-active guidance during their stay.

♦ Assisting relevant departments when applicable, in maintaining excellent customer services and aspects.

♦ Assisting the front office department in performing some of their duties such as checking in / out and responding to guests’ requests.

♦ Ensure all areas and all equipment’s / assets are cleaned and maintained to ensure guests and employees’ safety and comfort.

♦ Audit transportation services offered during tours or transfers.

♦ Report regularly to his superior concerning the daily operation.

♦ Transmit suggestion made by the guest and his subordinates to his superior

♦ Participate in all Front Office meetings.

♦ Participate in all training programs provided by the Front Office Manager

♦ Handle and solve complaints.

♦ Relate well with his staff under his supervision; follow the quality standards for his internal customers.

♦ Oversee the guests’ feedback through online travel communities such as Trip Advisor, Agoda etc. for the Japanese Guests

♦ Compile and generate monthly reports as they relate to customer satisfaction surveys.

♦ Identify the needs of the Japanese guests and suggests adapting or creating activities, services or products to increase guests satisfaction, therefore, revenue.

JOB REQUIREMENTS

♦ College/University degree.

♦ Experience: 01-03 years in the front office.

♦ English and Japanese skills: fluent in speaking and writing (Japanese Guest Relation).

♦ IT skills: Word, Excel, Power Point. Opera is a plus

♦ Age 20 and above.

♦ Gender: Male/Female

♦ Nationality:  Japanese only

Candidates to contact:

Human Resources Department- Email: [email protected] Cc: [email protected];

Tel: 063-760428/093 270 830

Deadline: March 31, 2016

Victoria Angkor Resort & Spa  Central  Park  P.O Box 93145 Siem Reap Town Kingdom of Cambodia

Tel (855 63) 760 428   Fax (855 63) 760 350   [email protected] www.victoriaangkorhotel.com