Abby Sim, a shareholder of He&She beauty salon, provided some suggestions on how to become a successful salon owner in response to Touch Morokot’s question.

“If they want to be a salon owner, I think the most important thing is education on both sociality and beauty,” said Abby, who said that sociality education refers to knowledge about different types of customers, neighbours and other social factors.

“Beauty education is about knowing how to take care of beauty needs and providing advice. When you know about it well, it’ll make it easier to talk to customers in a way that will make them trust you. Furthermore, she must be interested in what she is doing.

“She does really need to be a person who obsesses with make-up and hairstyles because even when your staff works for you, you still need to check their work. You need to be someone who has new ideas, creativity and skills. Then customers can trust you, and your staff will be under your control easily.”

Good communication and social skills with staff and customers, said Abby, makes for a successful hair salon.

“Friendliness brings you friends and money.”

She added that quality, honesty and reasonable prices are also parts of gaining trust from customers.

Furthermore, hair salon owners, like all business owners, must love what they do.

“Please, make sure this business is your favourite because when you don’t like something, you won’t be good at it and be careless. You can open a salon big or small depending on your budget. The shop can expand anytime.

Just study information about the location, rental costs and all the necessary spending carefully. That’s it!”