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Tech showroom manager: Ngor Chhay

Tech showroom manager: Ngor Chhay

120425_10

Twenty-nine-year-old Ngor Chhay is a showroom manager at Kah Hock Pte Ltd, a technology distributor on the fifth floor of Phnom Penh’s sky-scraping Canadia Tower.

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Kah Hock is famous for distributing world-wide brands including Acer; just recently, Kah Hock imported Singapore’s SINGTECH latest laptop model, allowing the user to view the screen in 3D.

Ngor Chhay graduated with his Bachelor’s in Information Technology from Phnom Penh International University, and has worked at Kah Hock for nearly four years.

At first, he began as a technician – but due to his diligence and eager attitude, he was promoted to a showroom manager.

Ngor Chhay works six days per week, Monday to Saturday, from 10am until 7pm. As a showroom manager, it’s his job to both repair broken devices and facilitate his sales team.

This facilitation involves checking on the showroom’s devices, controlling data, reporting and liasing with his superiors, and making sure that inventory is kept stocked.

Although Ngor Chhay is a busy man, he still manages to keep cool and maintain control – which is why he says he’s successful at his particular job.

But like anyone else, he runs into problems and obstacles on a daily basis.

When it comes to making repairs, Ngor Chhay said there’s one recurring problem he just can’t seem to fix.

“When a customer has a broken laptop, we repair it successfully and then the customer brings it home and makes the same mistake that broke it in the first place,” he said. “It’s not a big problem for the customer because our warranty covers repairs until the customer is satisfied with the product.”

When it comes to facilitating his staff, Ngor Chhay noticed that some will often come in late and ask for permission to take more time off than allowed by company regulation. To solve the problem, he said, “First I’ll alert that staff person that there’s a problem, but if there’s no change, I’ll report it to the human resources department so that they can address the problem.”

Ultimately, Ngor Chhay is satisfied with his job and where his success has taken him.

He’s most happy that it allows him to support his family and keep them comfortable.

Outside of work, Ngor Chhay is pursuing his Master’s in Public Administration at Chamroeun University of Poly-Technology.

In the future, Ngor Chhay hopes to open his own business alongside his wife and daughter.

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