To the Editor,
I read with interest your supplement to the Jan 27 issue.
Although I agree that Australian cooperation has been beneficial to the
development of Cambodia, I feel that I must question some of the claims made in
the article "Telstra: a Cambodia success story."
The article claims that the international telecommunications system in
Cambodia is "state-of-the-art" and "one of the most modern anywhere." I dispute
this claim.
I have personally been involved over the last few months with
a billing dispute where we have been billed by PTC for calls to other countries,
including Australia, which were not completed. This seems to arise from the use
of rather old technology, relying on a timer, that assumes that a call has been
answered after a period of perhaps 20 seconds. Calls that ring unanswered for
longer than this are billed, as if completed, at the prevalent rates of up to
$US 4.80 per minute. More modern equipment is available that can monitor calls
to detect whether they have been answered and therefore bills customers only for
completed calls. Cambodia's international call billing system, in my opinion, is
antiquated. Why is this when we pay some of the highest rates in the word?
Although the cause of the problem is clear, requests for a correction of
the problem at PTC have been met with less than state-of-the-art bureaucracy. I
have become aware of many people who have similar problems. Not surprising as I
believe that all international call out of Cambodia are billed with this old
technology.
I would like to take this opportunity to encourage Telstra
and PTC to modernize their billing equipment and practices. I also hope that
some of the $20 million in annual revenues will be invested in repairs and
upgrading to the sadly dilapidated land line system within Phnom Penh and
Cambodia.
- Lee Forsythe, Phnom Penh
Contact PhnomPenh Post for full article
Post Media Co LtdThe Elements Condominium, Level 7
Hun Sen Boulevard
Phum Tuol Roka III
Sangkat Chak Angre Krom, Khan Meanchey
12353 Phnom Penh
Cambodia
Telegram: 092 555 741
Email: [email protected]