Emphasis on quality service
The Royal Phnom Penh Cambodia Hotel held its soft opening on Feb.14. Located on what
was formerly the site of a military training center on Lenin Boulevard past the Russian
Embassy in Phnom Penh, the hotel currently has 40 deluxe rooms with twin beds, private
baths, satellite television, and a lobby lounge serving Asian and European food.
Front Office Manager Roger Mitchell, commenting on the hotel's atmosphere said, "At
this stage in our development we classify ourselves as a boutique-style hotel which
The hotel is a project by a group of Thai investors. While precise figures on the
size of the initial investment were not available, Mitchell said, "It is substantial."
He added, "We're not here for the fast buck, we're here to help develop the
economy and to help Cambodia grow."
In early April the Royal Phnom Penh expects to open a bakery, coffee shop, restaurant
and "sophisticated night club." Long-term development plans include the
construction of another 120 rooms, Japanese and Chinese restaurants, gift shop, hair
salon, snooker club, and possibly an office complex.
The hotel has employed 50 Cambodians and has initiated an intensive on-the-job training
program for all staff as a means of maintaining their emphasis on "quality service."