Dear Sir,

A registered travel agency in Phnom Penh has carelessly lost a

passport, and we think others should be aware of this, especially those planning

to travel to Vietnam as we did. The Embassy of Vietnam in Phnom Penh informed us

that Vietnamese tourist visas must be done at a private travel agency. The

embassy recommended KLV Tourism, a travel agency located at House 153 Street 130

near the Foreign Trade Bank.

The passport of Supaporn Heidel, a Thai

citizen, was taken to the travel agency two weeks in advance of the scheduled

departure. After one week, one of our office staff checked in at the travel

agency every other day and was told to come back later. Finally, the day before

we were to fly, the travel agency informed us that it no longer had Supaporn's

passport. We were told that one of the KLV staff had given the passport to

another woman who had come to the shop, without checking the name, ID, or

receipt. However, KLV had no signature to indicate that anyone had collected the

passport. In essence, KLV gave away a passport to a stranger. KLV has signed a

confession admitting the mistake. We find such negligence

intolerable.

- Supaporn and Brian Heidel, American Refugee Committee,

Phnom Penh