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Logo of Phnom Penh Post newspaper Phnom Penh Post - Toll Free Numbers provide effective business solutions

Workers take calls at the TFTC office.
Workers take calls at the TFTC office. Moeun Nhean

Toll Free Numbers provide effective business solutions

As the telecom industry keeps booming in the Cambodian market, both old and new players enjoy the growth of their potential businesses. As a new player, Toll Free Telecom (Cambodia) Co., Ltd. (TFTC) is the first Toll Free service and solution provider to businesses in Cambodia, providing businesses with great value-added telecommunication services to enhance their clients’ professional image, improve their connectivity, create flexibility and increase efficiency.

Meng Chia Yuan, CEO and Managing Director of TFTC, said that since the company is the premier Toll Free Service Company in Cambodia, it offers sim-less toll free numbers that can link with all mobile and public switched telephone network (PSTN) operators in different locations nationwide and worldwide.

“The Toll Free numbers with a prefix of 1-800-20-XXXX and 1-800-21-XXXX are customer service telephone numbers that automatically reserve all callers’ charges to the service subscribers (receivers). As a common word, we can say free for ‘Call Free’ callers and charge the receiver instead who is the Toll Free service subscriber. Toll Free telephone numbers have the starting price of $20 only,” he added.

TFTC provides a smoothly-run toll free service in the Kingdom, which VoIP (Voice over Internet Protocol) licensed from the Ministry of Post and Telecommunications since February 2011. The Toll Free service officially launched February 15, 2012.

“Today, TFTC would like to announce and inform all of our subscribers and corporate partners that Toll Free services are 100 per cent successfully connected with all mobile and public switched telephone network (PSTN) operators in Cambodia.”

Meng continued, “Toll Free telephone numbers are also a powerful marketing tool for companies with distributors, agents or even customers located in other provinces to contact your company more freely, thus improving the chance of increased business booming.”

Also, Non-profit Organizations (NGOs), governmental ministries and media companies will also find Toll Free telephone numbers useful as a tool for the public to call at no charge for emergencies, reporting and information, even if they have no credit on their phones. Retailers, restaurants, fast food, taxi services, banking services, insurance or professional services are only some of the many companies that can expect to find their business potential multiply with a Toll Free number as a hotline for help, consultant service, booking service, customer service or call center service.

Meng said, “Toll free services participate with the nation’s governmental effort to boost business activity, benefiting companies in the Telecom sector in Cambodia.”

TFTC is a nationwide company with branches in different locations, so companies will not need to advertise all their provincial numbers in their ads anymore, he added. Customers will call a central number for inquiries, thus there is no need to maintain an expensive customer support staff in each province. Since callers can reach Toll Free from any mobile or PSTN operator system, with or without phone credit, there will be no more dropped lines that lead to loss of sales. All calls coming through Toll Free numbers are recorded with Caller IDs as well, so customers can maintain customer portfolios more effectively.

“With a Toll Free number, everyone, employees of a company, for example, can call back the company regardless if he/she does not have enough credit on their phones. There are no more excuses not to call back and report,” Meng said. “Toll Free number is the first ‘call free’ number in Cambodia ever. All business companies can use one Toll Free number to replace or combine all other representative numbers to be a central number to attract more callers and bring more businesses opportunities and sales boom with just one Toll Free number.”

Toll Free numbers can be reached from anywhere and anytime. It is a convenient and professional support number for all callers and customers who need to contact their supporters.

“It is a much more suitable hotline service for victims who need help,” Meng added.

Multi-country top management and business people alike can apply a Direct Inward Dialing (DID) number from their country, allowing their customers or staff members to another destination country through VoIP, Meng explained. In this case, they can not only save the cost of the received DID call, but also avoid any roaming charges received from his/her country.

“We will provide a DID number from Cambodia, Vietnam, Laos, Thailand, China, Hong Kong, Taiwan, Singapore, Malaysia and USA.”

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