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Refund Policy

Post Media Co., Ltd has a straightforward refund policy that has been designed with our customers in mind. Full details of this policy are explained below. This refund policy is subject always to our terms and conditions.

Post Media Co., Ltd, operates an online Phnom Penh Post Subscription Services. Post Media Co., Ltd., reserves the right to vary or terminate the Paid For Services and does not guarantee that a Paid For Service will remain paid for or that a free-of-charge service will remain free-of-charge.

Ending your subscription

You may cancel your subscription to a Paid for Service at any time by contacting our Customer Services team at subscription@phnompenhpost.com. Or alternatively, call +855 (0)23 214 311.

If you decide to end your subscription for a Paid For service, we will issue a pro-rata refund for any unused whole days remaining on your subscription on a pro-rata basis (a day is regarded as starting at 00.01 hours GMT). For example, if you end your subscription on day 15 of a 30-day subscription period, Post Media Co. Ltd. will automatically refund you the remaining 15 days of the subscription period.

Any cancellation of your subscription will be effective once Post Media Co., Ltd. receives notice of it.

Customer satisfaction

If for any reason you are unhappy with any element of the subscription service, we will investigate every complaint and will endeavour to resolve any issues as quickly as possible.

Failed transactions

Please ensure that your payment card details are kept up to date. If we are unable to process payment from your card, we regret that it will be necessary to suspend your access to the subscription sections of the Paid For services until you provide us with details of a valid credit card. You can do this by emailing our subscription department at subscription@phnompenhpost.com. You will still be liable for any outstanding payments that could not be met when your account was suspended.

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