Since 2009, when ABA Bank launched its iBanking service, it has offered the market the latest digital services and solutions. And all these services have been introduced after a detailed and thorough analysis of the local market.
“Innovation is in the DNA of ABA Bank. We have been investing a lot of efforts and expertise in the digital environment of the Bank for the last seven years,” said Askhat Azhikhanov, CEO of ABA Bank. “As a result of the strategy, our state-of-the-art digital banking platform is now our main competitive advantage. We are very client-centric and have full multichannel capabilities with highly functional self-banking and customer-support channels.”
He added: “This platform, which we call ‘SMART banking’, lets our valued clients do banking wherever and whenever it is convenient for them with solid support from the Bank and its infrastructure.”
In 2015, ABA Bank launched ABA Mobile, the first full-scale mobile banking app in Cambodia, available for iOS and Android. With the swipe of a finger, customers can manage account balances, transfer money between accounts, and make a variety of payments free of charge.
Additionally, ABA Bank introduced a cardless cash withdrawal feature, known as E-Cash. Using the mobile app, money can be transferred to someone who does not have a bank account or a bank card. It is a simple process: a six-digit password is sent to the receiver’s telephone, which is then entered at any ABA Bank ATM to retrieve the money.
Security of the app has also been enhanced with the optional fingerprint ID login feature, which allows one to enter the app with a single touch of a finger.
What’s more, within the next few weeks, ABA Bank will roll out a Khmer-language version of ABA Mobile, and there will be an increasing number of innovative services available on the app.
To improve the digital experience,
customers are surrounded with round-the-clock digital banking support. Indeed, ABA Bank’s support services are suited for a 24/7 lifestyle. ATMs and self-banking kiosks never close, while ABA Mobile and iBanking allow for all banking needs to be performed wherever, whenever. And, if problems do arise, there are 24/7 telephone hotlines and online live chats on the website and Facebook page to answer any query.
Witnessing the bank’s progress and dedication to the latest trends, it is no wonder why Euromoney magazine and Global Finance magazine awarded it “The Best Bank in Cambodia 2016” and why, this year, National Bank of Canada increased its share in ABA from 42 per cent to 90 per cent.
ABA Bank will be at the foreground of providing the latest in digital banking services for many years to come.