Logo of Phnom Penh Post newspaper Phnom Penh Post - Automation key to customs efficiency

Automation key to customs efficiency

Automation key to customs efficiency

Private-sector enterprises urged Cambodia’s Customs Department yesterday to introduce an online application and payment system for shipments, rather than the manual method used currently that eats into time and resources.

At a luncheon jointly organised by CAMFEBA and the American Chamber of Commerce, a Tax Department official said a strategy was in place to improve customs clearance operations and establish a single-window system, though the department was waiting for funding to implement it.

“We are developing the program and hope to have it in the future,” said Sang Sinavith, deputy director for planning, technique and international affairs at the General Department of Taxation.

“We are working on automating the system and developing a customs master list,” he added.

Charles Esterhoy, chief operating officer at Kerry WorldBridge SEZ, said an online system with updated information and better communication would make things easier for the private sector.

“What is inefficient is that more than half or 60 per cent of the time, physical appearance at the customs service is still required,” he added. “If the system could be further developed, we would be able to use it efficiently.”

Additionally, he said customs officials should have flexible work hours, as shipments that arrive during holidays or after working hours can sustain costly delays if an official is not present.

Nuon Ratana, sales and marketing manager at RDL Logistics, said processing customs documents remains a serious challenge and establishing an online system to process all required shipping documents would save cost and time.

“We have faced some issues with customs service, however, recently it seems to be better in terms of paper processing,” he said.

Cambodia ranked 83 out of 160 countries in the World Bank’s Logistics Performance Index 2014, an improvement on its 2012 ranking of 101.

MOST VIEWED

  • Ministry issues warning over coronavirus outbreak

    The Ministry of Health on Wednesday asked the public to be on “high alert” as a new virus wreaks havoc across Asia. However, no cases have been reported in the Kingdom thus far. The 2019 Novel Coronavirus (2019-nCoV) has raised the alarm for its similarity to

  • Call for boycott of Angkor unacceptable

    Dear Editor, I wish to express my strong disagreement on the article published by Traveller for their website with the title Best places to go in 2020: 12 destinations you should avoid. Below is my opinion of the article. It is obviously free for the Traveller to

  • No power shortages next dry season, says energy minister

    Minister of Mines and Energy Suy Sem has assured the public that Cambodia will not suffer power shortages during the next dry season. Speaking on local TV on Tuesday, Sem projected a rise in power demand during 2020’s dry season – which starts in November and

  • Gov’t slams NGO over 2019 corruption report

    The government on Thursday slammed a report that described the Kingdom as highly corrupt. Government spokesperson Phay Siphan dismissed the latest Transparency International (TI) report as “just an advertisement of NGOs to promote their own interests”. Released on Thursday, the report puts Cambodia near the

  • Gov’t takes steps to lower logistics, transport costs

    With the threat of losing trade privileges in the EU drawing closer, the government is taking measures to reduce logistics and transportation costs to safeguard the Kingdom’s competitiveness. The EU is due to decide whether or not to withdraw the Kingdom’s trade privileges

  • App to connect farmers to millions

    The Ministry of Agriculture, Forestry and Fisheries has soft-launched a mobile app that connects farmers with potential buyers and gives them access to critical market information. The ministry’s Agriculture Marketing Office chief Meach Yady said the ‘CamAgriMarket’ app gives farmers a platform to showcase