Logo of Phnom Penh Post newspaper Phnom Penh Post - Enabling ride-sharing worldwide

Enabling ride-sharing worldwide

Content image - Phnom Penh Post
The logo of Chinese ride-sharing firm Didi Chuxing is seen on the T-shirts of employees as they look at the company’s app outside the new drivers center in Toluca, Mexico, on April 23, 2018. CARLOS JASSO/REUTERS/CHINA DAILY

Enabling ride-sharing worldwide

CHINA’S ride-sharing giant Didi Chuxing Technology Company is rolling out its services in Latin America, Australia and Japan, in a bid to become the world’s leading mobile transportation player amid fierce competition from Uber.

It launched transport services in Mexico’s capital on November 21, to further expand business in the country. Home to some 22 million people with internet access and a lack of reliable transportation, Mexico City and the metropolitan area present an attractive market, said Pablo Mondragon, the company’s head of operations for the nation’s capital and nearby Toluca.

“Latin America is one of the fastest-growing regions in internet use, especially Mexico. We have about 90 million internet users [nationwide], which makes entry [into the market] easy for these types of apps,” Mondragon said.

Didi first launched operations in Toluca, a city located 60km west of Mexico City, in April and has expanded to Guadalajara and Monterrey.

Didi’s expansion plans cover the northern cities of Chihuahua, Mexicali as well as Tijuana, Merida to the southeast and Puebla, near Mexico City.

It introduced key product innovations in Latin America, including a real-time SOS system, dynamic safety monitoring, multi-person itinerary sharing, round-the-clock user support and a multivariable driver rating system, the company said.

“Going global is a top strategic priority for Didi,” said company founder and CEO Cheng Wei. “With enhanced investments in AI capabilities and smart transportation solutions, we will continue to advance the transformation of global transportation and automotive industries through diversified international operations and partnerships.”

In January last year, it bought a controlling stake in 99, a leading ride-booking app in Brazil. The acquisition marks Didi’s first entry into Latin America.

“China and Brazil are the world’s foremost emerging markets with enormous opportunities for our ride-booking industry. We look forward to working with more global partners in creating better mobility services for our cities as we reshape the future global transportation system,” Cheng said.

Didi has also entered the Australian market. It began serving customers in Melbourne, the second-largest city in Australia, on June 25, following a month-long trial period in Geelong, a neighbouring city that is 75km away. The business is run by a Didi subsidiary in Australia.

Didi said it will shape product offerings and user experience in Australia based on the feedback from drivers and passengers in Melbourne and Geelong, with a plan to introduce safer, more efficient and environmentally friendly functions to cater to Australian needs through daily operation in the market.

Content image - Phnom Penh Post
Didi Chuxing vice-president Stephen Zhu (left), SoftBank Corp CEO Ken Miyauchi (second left), Didi Chuxing president Jean Liu (third left) and SoftBank Corp executive director Keigo Sugano shake hands after a news conference about their Japanese taxi-sharing joint venture in Tokyo on July 19, 2018. AGENCIES/CHINA DAILY

Moreover, Japan is one of the ride-hailing giant’s “core overseas markets”, in addition to Australia and Mexico. In July, Didi announced the official launch of its Japanese joint venture with SoftBank, to offer on-demand taxi-sharing services and smart transportation solutions for citizens and tourists in Japan.

Stephen Zhu, vice-president of Didi Chuxing and CEO of Didi Japan, said the new platform aims to help taxi companies to improve their efficiency and utilisation, enhance user satisfaction and build more broad-based demand for taxi services.

It has officially debuted its taxi-sharing services in Japan’s second-largest city Osaka, and the Senshu area, including Kansai International Airport in September.

Didi said it aims to support the Japanese taxi industry to capture these new opportunities in anticipation of the 2020 Tokyo Olympics.

Furthermore, Didi Japan’s taxi-sharing service will accommodate travellers from the Chinese mainland, Hong Kong, and Taiwan, who can hail taxis in Osaka, access Chinese-Japanese text translation and get “bilingual customer support” via their apps.

After Osaka, Didi Japan plans to enter Kyoto, Fukuoka, Tokyo and other cities in the near future, according to the company.

“In 2018, Didi continued to cultivate markets in Latin America, Australia and Japan. We are confident a combination of world-class transportation artificial intelligence technology and deep local expertise will bring a better experience to overseas markets,” the company said in a statement.

This international expansion has also brought a new level of confusion since Didi has cultivated relationships with other ride-hailing companies across the world while also expanding its own presence internationally.

In 2015, the Beijing-based company invested $100 million in US ride-hailing app Lyft. It also participated in a $350 million funding round for Southeast Asia’s largest player GrabTaxi and invested $30 million in India’s Ola.

Didi acquired rival Uber’s business in China in 2016. It has partnered with Europe’s Taxify and Careem, a ride-hailing platform that operates in the Middle East, North Africa, Turkey and Pakistan. CHINA DAILY/ANN

Xinhua contributed to the story.


  • Archaeologists find ancient remnant

    A team from the Apsara National Authority (ANA) has discovered a gatekeeper statue’s foot fragment at the Tonle Snguot Temple, within a metre of the toe of a statue found in 2017. ANA spokesman Long Kosal told The Post on Wednesday that the fragment was

  • Hun Sen to the rescue

    Cambodia has won praise for allowing passengers of the MS Westerdam cruise ship to dock at Preah Sihanouk port, thanks to Prime Minister Hun Sen’s humanitarian act. In a message via Twitter on Wednesday, the director-general of the World Health Organisation Tedros Adhanom Ghebreyesu

  • EU partially withdraws EBA

    The EU Commission on Wednesday announced the partial withdrawal of the Everything But Arms (EBA) scheme, citing a serious and systematic violation by Cambodia of principles in the four core human and labour rights. The suspension affects one-fifth or €1 billion ($1.08 billion) of Cambodia’s annual

  • PM orders immediate action against ‘sexy’ live streamers

    Prime Minister Hun Sen on Monday ordered immediate action against women who live stream their sales pitches on Facebook wearing revealing clothing. The prime minister said the practice erodes traditional Cambodian values and disgraces women. Hun Sen gave the order to officials attending the Cambodian

  • Trump tweets praise for Kingdom docking ship

    Cambodia continues to earn praise for its humanitarian act of allowing the MS Westerdam cruise ship with more than 2,200 passengers and crew on board to dock at the Preah Sihanouk port. The praise this time comes from none other than US President Donald Trump. “Thank

  • Japan calls for policy changes

    Representatives of Japanese companies and investors on Wednesday submitted a list of policy recommendations to the government concerning 21 challenges to the Kingdom’s business climate. Japanese Ambassador to Cambodia Masahiro Mikami and leaders of the Japanese Business Association in Cambodia (JBAC), Japan International Cooperation Agency