How Important is English in Developing Effective Staff Communication in the Workplace?

How Important is English in Developing Effective Staff Communication in the Workplace?

How well can your staff communicate in English in the workplace? Do they need to communicate in English with colleagues, clients, donors or partners?

English language communication skills are becoming a high priority for employers seeking young Cambodians to work in the corporate, government and NGO sectors. The number of international companies expanding their operations to Cambodia is rapidly growing, in part due to the upcoming ASEAN Economic Integration in 2015, and in part due to Cambodia opening up to the globalised economy.   

Young Cambodians planning a career, or those currently employed, in national and multi-national businesses and institutions need to develop effective English communication skills to advance their career prospects. An independent survey conducted in 2010 revealed that 42% of recent Cambodian university graduates were unemployed because they lacked the skills necessary to apply for the kinds of jobs they wanted. These skills are especially important in technical sectors which have difficulty sourcing qualified staff like engineering, architecture, construction and manufacturing.  As a general example, overseas graduates from New Zealand universities who tend to earn the highest salaries are those qualified in sciences, engineering and business & commerce.

Employers will also expect effective English communication skills in areas of expertise such as marketing and advertising, finance, human resources, customer service, product analysis, management styles, and leadership. Current and prospective employees in sectors like customer service and the hospitality industry also need business-related English communication skills for phone calls, emails, presentations, meetings, negotiations, report writing, and CV preparation and interviews. Without developing effective English language communication skills among the workforce, it will be increasingly difficult for companies and individuals to build their staff capacity and long-term competitiveness and success.

In recognition of the needs of local and international employers who need their staff to communicate effectively in English in the workplace, the Australian Centre for Education (ACE) has recently launched its Business English Program (BEP). Information about the ACE Business English Program can be found at: www.cambodia.idp.com/ace or at ACE Phnom Penh and Siem Reap campuses.

MOST VIEWED

  • EU officials: Ending EBA an 18-month procedure

    EU officials have confirmed that it will take a total of 18 months to complete the procedure if Cambodia’s preferential Everything But Arms (EBA) trade agreement is to be withdrawn. According to EU Agriculture and Rural Development spokesman Daniel Rosario, the formal process has not

  • IPU slams government claim

    The president of the Inter-Parliamentary Union (IPU), Gabriela Cuevas Barron, has refuted a claim by the National Assembly that she “highly appreciated the achievements of Cambodia” in its July national elections with a tweet saying “Of course not!” before adding “No congratulations”. A delegation from

  • Conflict lingers on Paris Accords

    As the Kingdom prepares to commemorate on October 23 the 27th anniversary of the signing of the 1991 Paris Peace Accords, which ushered in an end to nearly two decades of civil war, there is political conflict on whether the tenets of the agreement are still being

  • EU agrees VN trade deal despite rights concerns

    The EU on Wednesday agreed to a free-trade agreement (FTA) with Vietnam, a country described as having a “major rights-abusing government”. This comes amid the 28-nation bloc preparing the procedure for a possible withdrawal of Cambodia’s Everything But Arms (EBA) preferential trade agreement on