Logo of Phnom Penh Post newspaper Phnom Penh Post - ACU launches campaign to check public service provision

ACU launches campaign to check public service provision

Content image - Phnom Penh Post
The Anti-Corruption Unit (ACU) has launched a campaign to check the provision of public services next year. ACU

ACU launches campaign to check public service provision

The Anti-Corruption Unit (ACU) has launched a campaign to check the provision of public services during the whole of next year. The campaign will be carried out at targeted service units of sub-national level administrations.

The ACU has also taken further measures to strengthen the public dissemination of information, mechanisms to receive feedback and address complaints from service recipients and the ethics of public service officials.

The campaign was launched to mark National Anti-corruption Day on Monday under the theme Promote together the public provision of good services.

In a post on Facebook on Saturday, the ACU said: “Checking the work of public service provision will connect, strengthen and expand the dissemination of updated information on public services and anti-corruption legal standard letters.

“This checking promotes the implementation of a mechanism to receive feedback and address the complaints of service users, as well as strengthens the effectiveness of following the work ethics of the public services.”

The ACU said the campaign aimed to ensure the implementation of Prime Minister Hun Sen’s approaches to provide public services “speedily and transparently”.

The press release quoted ACU head Om Yentieng as saying that the significance of improving quality and effectiveness of public services were to increase citizens’ confidence in the public administration.

The strategy to educate, prevent and stop corruption that was laid out had begun to be implemented last month in seven communes in Meanchey district.

Yentieng said the strategy had received “full support” from the National Anti-Corruption Council at a meeting early this month.

However, he could not be reached for further comment on Monday.

Affiliated Network for Social Accountability executive director San Chey told The Post on Monday that the strategy was not bad, but he wanted to see some services prioritised.

He said some services are causing problems for people, such as asking for construction permission, which is complex. This was because people lack a lot of information and awareness in terms of the procedures.

“So if the complexity were to be reduced, informal bribe-taking and the reliance on informal fees has to be tackled as well.

“This is a target that we want to see rather than spending wasted time evaluating or monitoring the same services, such as processing a birth

certificate and some administrative letters. The service of processing a birth certificate is far from perfect. So [they] should look into the remaining challenges,” he said.

Chey said the ACU should evaluate the necessity of what the challenges are and prioritise the issues accordingly. By doing so, he said, it would contribute much towards developing solutions.

MOST VIEWED

  • Hun Sen asks Cambodians to believe in government

    Prime Minister Hun Sen on Monday asked citizens and investors to trust that the government will overcome the challenges brought about by Covid-19 and the loss of the EU’s Everything But Arms (EBA) scheme. Speaking to reporters at the Peace Palace in Phnom Penh,

  • Westerdam passenger ‘never had’ Covid-19

    The US Centres for Disease Control and Prevention (CDC) said the US citizen that allegedly tested positive in Malaysia after travelling on the Westerdam was never infected with Covid-19 in the first place. In an article published in the newspaper USA Today on Friday, CDC

  • ‘Ghost staff’ found, $1.7M returned to state coffers

    The Ministry of Civil Service said more than seven billion riel ($1.7 million) in salaries for civil servants was returned to the state last year after it discovered that the books had been cooked to pay ‘ghost officials’. This is despite claims by the Ministry of

  • Woman wanted for killing own son

    Police in Phnom Penh’s Meanchey district are on the lookout for a woman who allegedly hacked her son to death on Sunday in Stung Meanchey III commune. District police chief Meng Vimeandara identified the son as Chan Sokhom, 32. “The offender can’t escape forever.

  • H5N1 also poses deadly threat, ministry warns

    The Ministry of Health’s Communicable Disease Control (CDC) department has called on citizens to excise caution over H5N1 or bird flu that is spreading in the southern province of Vietnam. In a Facebook post, the department announced that it has made a series

  • Malaysia in turmoil

    Malaysian Prime Minister Dr Mahathir Mohamad has done it again. At the centre of two days of high drama and political manoeuvring, he has, wittingly or not, contributed to shaking Malaysia, and further causing its equities market to fall nearly three per cent. The drama