Logo of Phnom Penh Post newspaper Phnom Penh Post - CCF asks consumers to report online scammers

CCF asks consumers to report online scammers

Content image - Phnom Penh Post
CCF deputy director-general Dim Theng attends a webinar on online fraud on Monday. CCF

CCF asks consumers to report online scammers

Victims of fraudulent e-commerce businesses have been asked by the Consumer Protection Competition and Fraud Repression Directorate-General (CCF) to lodge a complaint for legal action.

CCF deputy director-general Dim Theng told The Post on August 16 that e-commerce in Cambodia has increased in popularity, but at the same time there has been an increase in cases of online fraud.

Theng added that people who placed orders online either domestically or internationally were often followed up by scam phone calls, emails or false advertising.

The problem has recently developed in Cambodia and there is not a proper mechanism in place to deal with the issue. People who were cheated often suffered huge losses and had nowhere to file a complaint, he said.

“There is not yet an established place for people with complaints to go to. We have not yet set up such a mechanism, but the anti-cybercrime department of the Ministry of Interior is addressing the issue,” he said.

Theng urged people who have been scammed to lodge a complaint with the CCF via social media or contact the organisation directly. The CCF will assist in addressing the problem according to the law on consumer protection.

IT expert Keo Voleak believes that e-co mmerce scams in Cambodia are not as prevalent as in other countries. However, there is a risk when consumers see scam advertising and decide to order products. When the goods are received, the products are not as advertised and of poor quality.

“In other words, some products advertised on social media, such as lotions, and health and nutritional products, do not have a clear source. When buyers use them, they can even affect their health,” he said.

“In addition, there are also fraudulent cases where sellers tell buyers to provide phone numbers, addresses and transfer money. But the goods are not delivered to the buyer.”

He said buyers did not complain because they did not know where to file a complaint or which institution to contact.

Voleak said the CCF’s announcement about receiving complaints and consultation on the problem is a good move to solve e-commerce frauds.

He requested that the CCF disseminate the information so people can protect themselves from frauds and getting cheated. The CCF should also announce the penalties for e-commerce frauds to deter scams.

MOST VIEWED

  • Second Hungary business forum set for H2

    Cambodia has asked Hungary to provide GSP- (Generalised System of Preferences) Plus facilities for when the Kingdom sheds its least-developed country (LDC) label, as the two countries prepare to hold a second business forum in the second half (H2) of this year to expand trade

  • Thai boxers to join SEA Games’ Kun Khmer event

    The Cambodian SEA Games Organising Committee (CAMSOC) – together with the Kun Khmer International Federation (KKIF) and Khmer Boxing Federation – have achieved a “great success” by including Kun Khmer in the upcoming biennial multi-sports event on its home soil for the first time, said a senior

  • Bullets to bracelets: Siem Reap man makes waste from war wearable

    Jewellery is often made from valuable gemstones like emeralds or diamonds and precious metals like gold or silver, or valueless things like animal horns. But a man in Siem Reap has approached the manufacture of delicate pieces from a different angle. His unique form of

  • Nearly 50 states join Kun Khmer Federation, all set for training

    In a little over a week, the Kun Khmer International Federation (KKIF) has accepted membership requests from 20 new nations, in addition to the exiting 29. The sudden influx of international recognition stems from the Kingdom’s successful introduction of Kun Khmer to the 32nd Souheast Asian (

  • 61% of 2022 imports came from just 3 markets

    The three largest exporters to Cambodia – mainland China, Vietnam and Thailand – accounted for 60.94 per cent of the Kingdom’s total merchandise imports last year, at $18.245 billion, which was up 11.99 per cent over 2021, according to the General Department of Customs and Excise. Cambodia’s total imports

  • CPP sets out five primary strategic goals for 2023-28

    The Cambodian People’s Party (CPP) on January 29 concluded its two-day extraordinary congress, setting the party’s priority goals for 2023-2028. The ruling party’s congress was attended by more than 3,000 members from across the Kingdom, including the members of the permanent and central committees,