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One-window plans improvements

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Transport ministry senior official Chhuon Vorn said improving public service is the goal. Public Works Ministry

One-window plans improvements

The Ministry of Public Works and Transport is pushing through a plan to further improve and expand the so-called one-window service at the local level.

The one window services are meant to promote public service by bringing services closer to the people in a simple, transparent, accountable and efficient way, all in one location.

General Department of Land Transport director-general Chhuon Vorn told The Post on November 11 the ministry is discussing how to better delegate public services and reorganise them in an online platform to ensure accuracy at the sub-national level.

“The ministry’s working group is discussing how many types of services we will provide through the one-window service.

“For services we used to provide like registering a motorcycle, or a vehicle under five tonnes, and business registration in Phnom Penh and provinces, we will classify them through the technology system to determine what can be done at the sub-national level and what services need to be handled at a higher level. We will then propose to the leaders to decide,” he said.

Vorn said there has never been a problem with registration through the one-window service. This time, the ministry is creating an account so that it is more convenient.

He said the ministry has been preparing the work for many months and will test it as many times as possible. It cannot be used immediately after it is done.

He said besides convenience for service providers and receivers, the ministry wants to provide services to more people in more places so they do not have to travel from afar to Phnom Penh or other provinces. They only need to provide documents in one place and they will receive all services. It is convenient and on time, he said.

San Chey, executive director of the NGO Affiliated Network for Social Accountability, said he supported the ministry’s effort in organising the registration system to be more convenient. It will bring public services closer to local people, he said.

“I like things that are beneficial for the public and help people. This will enhance the diversity of services for people and it is very good,” he said.

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