Dear Sir,
A registered travel agency in Phnom Penh has carelessly lost a
passport, and we think others should be aware of this, especially those planning
to travel to Vietnam as we did. The Embassy of Vietnam in Phnom Penh informed us
that Vietnamese tourist visas must be done at a private travel agency. The
embassy recommended KLV Tourism, a travel agency located at House 153 Street 130
near the Foreign Trade Bank.
The passport of Supaporn Heidel, a Thai
citizen, was taken to the travel agency two weeks in advance of the scheduled
departure. After one week, one of our office staff checked in at the travel
agency every other day and was told to come back later. Finally, the day before
we were to fly, the travel agency informed us that it no longer had Supaporn's
passport. We were told that one of the KLV staff had given the passport to
another woman who had come to the shop, without checking the name, ID, or
receipt. However, KLV had no signature to indicate that anyone had collected the
passport. In essence, KLV gave away a passport to a stranger. KLV has signed a
confession admitting the mistake. We find such negligence
intolerable.
- Supaporn and Brian Heidel, American Refugee Committee,
Phnom Penh
Contact PhnomPenh Post for full article
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