Logo of Phnom Penh Post newspaper Phnom Penh Post - Phnom Penh starts hotline for residents’ complaints

Phnom Penh starts hotline for residents’ complaints

Officials attend City Hall’s annual meeting. The municipality has announced a hotline for residents to register complaints with the city.
Officials attend City Hall’s annual meeting. The municipality has announced a hotline for residents to register complaints with the city. Heng Chivoan

Phnom Penh starts hotline for residents’ complaints

Phnom Penh City Hall has created a hotline for residents to lodge complaints about problems in their neighbourhoods.

Khun Vanna, from the city’s human resources department, said 10 officials would field citizens’ concerns and then send a report to the relevant authorities.

“Their job is to . . . intervene in all the problems as quickly as possible when the people call for intervention about something bad happening in their location,” he said. Potential concerns worth alerting authorities about could include fires, potholes, gang and drug activity, domestic violence, pollution and corruption.

According to Vanna, the hotline would alleviate pressure on his department, which citizens often call to complain about inactive local authorities.

He said that 20 candidates had submitted applications for the positions since the announcement was published on Monday, with a February 15 deadline.

According to Vanna, candidates must have at least a high school degree, must be between 20 and 40 years of age, cannot have committed a crime and should be “gentle and sociable”.

A leaked public opinion poll conducted in 2016 showed serious concerns about drugs and crime, the most pressing issues for the government to address among those surveyed, next to corruption and agriculture prices.

MOST VIEWED

  • Time to avert disastrous Covid situation: officials

    The Covid-19 situation in Cambodia is heading towards further large-scale community transmission as the total number of confirmed cases is nearing 61,000 and the death toll passed 900 on July 10, senior health officials warned. Ministry of Health spokeswoman Or Vandine expressed concern that the country was going

  • Two luxury hotels latest quarantine options for inbound travellers

    The Inter-Ministerial Committee to Combat Covid-19 has designated two luxury hotels as alternative quarantine options for travellers who wish to enter Cambodia through Phnom Penh International Airport – Sokha Phnom Penh Hotel & Residence and the Courtyard by Marriott Phnom Penh. In a notice detailing guidelines issued

  • Visa A holders get to quarantine at Himawari Hotel

    The Ministry of Health has permitted foreign diplomats, UN and International NGO officials to undergo quarantine at Himawari Hotel in the capital in case they do not have a separate place suitable for this purpose, but the government would not be responsible for the expenses.

  • Baby saved as mother is lost to Covid

    Newborn baby Neth David has had a rough start in the world. His mother, Vong Daneth, was seven months pregnant when she contracted a severe case of Covid-19. When it became clear to her doctors that she would not survive, they performed a cesarean section

  • Jabs for kids bring hope for school reopenings

    Cambodia is tentatively planning to reopen schools – at least at the secondary level – when the vaccination of children aged 12-17 is completed, even though daily transmissions and deaths in other age groups remain high. Schools across the country have been suspended since March 20, one month

  • Hun Sen: Get 12-17 age group ready for Covid jabs

    Prime Minister Hun Sen has told parents of children aged 12-17 in Phnom Penh and the provinces of Kandal and Preah Sihanouk to get them ready for vaccinations soon. “There is a need to vaccinate children and youths aged 12 to 17. According to the statistics provided