Logo of Phnom Penh Post newspaper Phnom Penh Post - Phnom Penh starts hotline for residents’ complaints



Phnom Penh starts hotline for residents’ complaints

Officials attend City Hall’s annual meeting. The municipality has announced a hotline for residents to register complaints with the city.
Officials attend City Hall’s annual meeting. The municipality has announced a hotline for residents to register complaints with the city. Heng Chivoan

Phnom Penh starts hotline for residents’ complaints

Phnom Penh City Hall has created a hotline for residents to lodge complaints about problems in their neighbourhoods.

Khun Vanna, from the city’s human resources department, said 10 officials would field citizens’ concerns and then send a report to the relevant authorities.

“Their job is to . . . intervene in all the problems as quickly as possible when the people call for intervention about something bad happening in their location,” he said. Potential concerns worth alerting authorities about could include fires, potholes, gang and drug activity, domestic violence, pollution and corruption.

According to Vanna, the hotline would alleviate pressure on his department, which citizens often call to complain about inactive local authorities.

He said that 20 candidates had submitted applications for the positions since the announcement was published on Monday, with a February 15 deadline.

According to Vanna, candidates must have at least a high school degree, must be between 20 and 40 years of age, cannot have committed a crime and should be “gentle and sociable”.

A leaked public opinion poll conducted in 2016 showed serious concerns about drugs and crime, the most pressing issues for the government to address among those surveyed, next to corruption and agriculture prices.

MOST VIEWED

  • Phnom Penh placed in two-week lockdown

    The government has decided to place Phnom Penh in lockdown for two weeks, effective April 14 midnight through April 28, as Cambodia continues to grapple with the ongoing community outbreak of Covid-19, which has seen no sign of subsiding. According to a directive signed by Prime Minister

  • Cambodia on the verge of national tragedy, WHO warns

    The World Health Organisation (WHO) in Cambodia warned that the country had reached another critical point amid a sudden, huge surge in community transmission cases and deaths. “We stand on the brink of a national tragedy because of Covid-19. Despite our best efforts, we are

  • Hun Sen: Stay where you are, or else

    Prime Minister Hun Sen warned that the two-week lockdown of Phnom Penh and adjacent Kandal provincial town Takmao could be extended if people are not cooperative by staying home. “Now let me make this clear: stay in your home, village, and district and remain where

  • Vaccination open to foreigners in Cambodia

    The Ministry of Health on April 8 issued an announcement on Covid-19 vaccination for foreigners residing and working in Cambodia, directing the Ministry of Labour and Vocational Training and local authorities to register them. Health minister Mam Bun Heng, who is also head of the inter-ministerial

  • Culture ministry: Take Tuol Sleng photos down, or else

    The Ministry of Culture and Fine Arts has told Irish photographer Matt Loughrey to take down the photos of Khmer Rouge victims at Tuol Sleng Genocidal Museum which he allegedly colourised and altered to show them smiling. The ministry said Loughrey's work is unacceptable, affecting

  • Cambodia gears up for muted New Year festival

    The recent curfew and restrictions imposed in the capital and other Covid-19 hotspots were intended to break the chain of transmission, Ministry of Health spokeswoman Or Vandine said as municipal and provincial authorities issued new directives banning certain activities during the upcoming Khmer New Year