Logo of Phnom Penh Post newspaper Phnom Penh Post - Cathay Pacific set to soar higher over Cambodia

Cathay Pacific set to soar higher over Cambodia

Content image - Phnom Penh Post
Choi: Passenger traffic from Cambodia to North America and Europe is growing steadily.

Cathay Pacific set to soar higher over Cambodia

Hong Kong’s flag carrier Cathay Pacific is set to take on a higher number of inbound and outbound passengers by shifting its customer-centric policy to higher gear in Cambodia.

In an interview with The Post, Cathay Pacific country manager for Vietnam and Cambodia Jason Choi said the airline had seen a huge increase in demand for inbound and outbound traffic between Cambodia and Hong Kong.

“We have also seen substantial traffic growth from Cambodia to North America and Europe.

“By continually enhancing our services, products and network, and by putting customers at the centre of everything we do, we remain in a good position to capitalise on the opportunities that such growth presents,” he said.

Cathay Pacific, which has a long history in Cambodia, began flights between Phnom Penh and Hong Kong in 1993, under its regional subsidiary, Cathay Dragon, which operated two flights a week.

Choi said the airline now runs two flights daily to Phnom Penh, and since 2013, four flights per week between Hong Kong and Siem Reap as well.

Being customer focused, concentrating on increasing trade and commerce, and providing a fuss-free haulage, the airline has increased flight frequencies to daily during winter.

“Additionally, Cathay Pacific operates a twice-weekly freighter service from Hong Kong to Phnom Penh.”

Choi said that there are plans to give customers variety in choices and destinations.

“We are constantly reviewing our network to provide our customers with additional choices and destinations. Current load factors between Hong Kong and Cambodia are satisfactory.

“And, with the launch of services to destinations such as Seattle [US], and Komatsu [Japan] earlier this year, travelers from Cambodia now have more and even better connections to new destinations around the world,” he said.

Content image - Phnom Penh Post
The airline operates two flights daily to Phnom Penh.

On the outlook for Cathay Pacific, Choi was upbeat that passenger volumes will increase despite the ongoing US-China trade tensions.

“We see a substantial flow of business travelers to Southeast Asia that will benefit traffic coming into Cambodia as well, despite the challenges in the geopolitical arena,” he said.

He also said that along with Cathay Pacific’s passenger services, the airlines’ cargo business is also very important.

“We saw double-digit growth in cargo traffic originating from Cambodia in the first half of this year, and we believe the trend will continue.

“We are working hard with our cargo forwarders to boost the flow of garments and other manufactured products out of Cambodia, which can be carried in the bellies of our passenger aircraft.”

Choi said that to enhance customer satisfaction and upgrade its services, Cathay has launched its “Move Beyond” campaign that reflects its determination to reach new levels of service and customer experience.

He said it is a global branding campaign focused on five key areas of business – places, planes, products, people and productivity.

Cathay Pacific, he said, is constantly improving its products and services in both its digital interaction with customers and the level of service delivery.

On Cambodia’s aviation sector, Choi said: “We have always been optimistic about Cambodia, which has world-class heritage attractions, apart from friendly and driven people. Investment in Cambodia is growing as the global economy evolves and changes.”


  • Ministry mulls ASEAN+3 travel bubble

    The Ministry of Tourism plans to launch a travel bubble allowing transit between Cambodia and 12 other regional countries in a bid to resuscitate the tourism sector amid crushing impact of the ongoing spread of Covid-19, Ministry of Tourism spokesman Top Sopheak told The Post on

  • Courts’ decisions now published as reference source

    The Ministry of Justice has published 44 verdicts from civil litigation cases which can be used as models for court precedents and for study by the public and those who work in pertinent fields. Publication of the verdicts on December 31 came as the result of joint

  • ‘Kingdom one of safest to visit in Covid-19 era’

    The Ministry of Tourism on January 12 proclaimed Cambodia as one of the safest countries to visit in light of the Kingdom having been ranked number one in the world by the Senegalese Economic Prospective Bureau for its success in handling the Covid-19 pandemic. In rankings

  • Quarantine site in north Phnom Penh inaugurated

    A four-building quarantine centre in Phnom Penh’s Prek Pnov district was formally inaugurated on January 6. The centre can house up to 500 people, according to Phnom Penh municipal governor Khuong Sreng. At the inauguration ceremony, Sreng said the municipal hall had cooperated with the Ministry

  • China firm to develop Mondulkiri airport

    Tourism to the Kingdom’s northeast corridor could experience a remarkable metamorphosis after the government decided in principle of a Chinese company to study and develop a proposal to build a regional-level airport in Mondulkiri province, according to industry insiders. The Council of Ministers said

  • More than 5K workers rush from Thailand amid outbreak

    Following the recent outbreak of Covid-19 in Thailand’s Samut Sakhon province, Cambodian migrants working in Thailand were gripped by worry over the situation and many rushed to return to their homeland. Over the past 10 days, more than 5,000 migrant workers have returned from Thailand through