Uber’s mission is to bring reliable transportation to everywhere, for everyone. We started in 2010 to solve a simple problem: how do you get a ride at the touch of a button? More than eight years and five billion trips later, we’ve started tackling an even greater challenge: reducing congestion and pollution in our cities by getting more people into fewer cars.
Today Uber is available in 78 countries in over 600 cities. As the newest country, Cambodia was launched in September 2017, and service is currently available in Phnom Penh.
HOW TO USE UBER:
• Only take trips with drivers you request through the app - there are no street hails with Uber.
• Before the ride begins - Double-check the license plate, driver name and photo shown to you in the app. We encourage riders to double check all these details and make sure they match the driver and car. Riders are also able to see a driver’s rating to determine if they wish to proceed with a journey.
• During the trip - Share trip details with friends and family. Riders can share their trip details, including estimated time of arrival and the specific route, with friends and family so they can follow the trip and know when they’ve arrived safely.
• After the ride ends - Provide feedback. Riders rate their driver and vice versa, and can provide feedback to Uber. Our safety team reviews this information and investigates any issues. Our customer support staff are ready to respond 24 hours a day, seven days a week. We provide 24h when the riders contact us through “Help” in the app or help.uber.com