Logo of Phnom Penh Post newspaper Phnom Penh Post - Growth built on a commitment to customer care and innovation



Growth built on a commitment to customer care and innovation

Content image - Phnom Penh Post
Canadia Bank this year opened a flagship branch in Phnom Penh’s Boeung Keng Kang 1. SUPPLIED

Growth built on a commitment to customer care and innovation

A dedication to keeping its clients happy has been one of the cornerstones of Canadia Bank’s success, and supported by a comprehensive range of innovative banking products, it is reaching out to nearly half a million customers – even in the remotest corners of the Kingdom.

A commitment to customer satisfaction and innovation has been a cornerstone of the Canadia Bank success story.

The leading local financial institution was among the very first commercial banks in Cambodia to embark on digitalisation and modernisation drive, introducing 24/7 self-banking via internet banking, e-commerce payment gateways, mobile banking and QR payments.

It added to its array of ATMs and cash recycling machines (CRMs), with an extra 110 ATMs and CRMs deployed this year, while a flagship branch was opened in Boeung Keng Kang 1.

This brought the bank’s network to 63 branches and 328 ATMs/CRMs located at key localities and provinces across the Kingdom.

Continuous improvements in mobile banking and the expansion of 24/7 self-banking has taken its services to a new level, allowing customers to do their banking quickly and conveniently.

Canadia Bank is committed to offering its customers convenient and secure banking at their fingertips.

With the Canadia Bank App, customers can in a single place and with ease view their balance easily, fast and securely transfer money locally and internationally, pay all bills, keep up with offers and promotions, easily access statements, and manage cards.

Banking has never been as easy with Canadia Bank’s internet banking – the hassle-free and simple way to securely manage money at any time and anywhere.

Content image - Phnom Penh Post
Ceremony for the signing of a memorandum of understanding between Canadia Bank Plc and Credit Guarantee Corporation of Cambodia (CGCC). SUPPLIED

The bank’s CanaPay Wallet, meanwhile, allows cashless payments, making transactions simple and safe, with the simple scanning of a QR code all that is needed to make payments, while Canadia Bank ATM and Visa debit card holders can perform payments with merchants worldwide with CanaPay and Visa.

Canadia Bank is also a member of the National Bank of Cambodia’s Bakong mobile payment system.

The bank’s well-equipped modern facilities helped it continue its operations during the restrictions brought in to combat the Covid-19 pandemic, even when travel restrictions were imposed in the capital.

Many branches remained open and digital banking was able to fulfil customer needs during the lockdowns.

The bank was awarded the “Best Company to Work for in Asia 2020” by HR Asia for continuously improving its operational excellence through a friendly and productive work culture, with strong teamwork among employees.

Its footprint in retail banking – encompassing small and medium-size enterprises (SMEs) and consumer financing – represents almost 95 per cent of the bank’s customers, while business loans to SMEs and local corporate accounted for approximately 60 per cent across different industries such as agriculture, manufacturing and services, among others.

Content image - Phnom Penh Post
The modern facilities helped operations continue during the Covid-19 restrictions. SUPPLIED

The multilingual skills of the workforce is another valuable asset for the financial institution, with staff able to interact with customers in Khmer, English and Chinese – optimising banking operations at all branches.

Adhering to the philosophy of the founder and chairman Neak Oknha Dr Pung Kheav Se ensures Canadia Bank continues to operate in even the toughest of times.

During the 1997 civil instability in Phnom Penh, Canadia Bank continued to serve its customers, with the same being true during the financial crisis of 2007-8.

Canadia Bank is committed to conducting its business in a socially responsible manner and continuously contributes to many development projects.

One of the largest local banks in Cambodia, it is a leading partner in the private finance initiative (PFI) supporting the government’s drive to help SMEs with the SME Co-Financing Scheme.

Canadia Bank was in 2020 the first to join the Credit Guarantee Corporation of Cambodia’s Business Recovery Guarantee Scheme (BRGS), which provides the collateral for 70 to 80 per cent of loans.

Content image - Phnom Penh Post
Canadia Bank serves nearly half a million customers across the Kingdom. SUPPLIED

Content image - Phnom Penh Post
Staff are able to interact with clients in Khmer, English and Chinese. SUPPLIED

MOST VIEWED

  • Omicron patients can stay home: PM

    The Ministry of Health has issued a directive on the treatment of people who have tested positive for the highly transmissible Omicron coronavirus variant, following a suggestion from Prime Minister Hun Sen on the night of January 21. The directive permits home quarantine for those who

  • The effects of the USD interest rate hike on Cambodian economy

    Experts weigh in on the effect of a potential interest rate expansion by the US Federal Reserve on a highly dollarised Cambodia Anticipation of the US Federal Reserve’s interest rate hike in March is putting developing economies on edge, a recent blog post by

  • Cambodia’s first ever anime festival kicks off Jan 22 at capital’s F3 centre

    Phnom Penh's first ever Anime Festival will bring together fans, artists, shops and other local businesses with ties to the Japanese animation style for cosplay competitions, online games, pop-up shops and more on January 22, with Friends Futures Factory (F3) hosting. F3 is a project that

  • Hun Sen gets 4th Covid shot, urges compatriots to follow

    Prime Minister Hun Sen and his wife Bun Rany on January 14 received their fourth dose of Covid-19 vaccine and called on compatriots to follow suit as the Omicron coronavirus variant continues to spread in the community. This marks the launch of Cambodia's fourth-dose vaccination campaign,

  • Fourth dose Covid booster drive jabs 43K in two days

    In the first two days of the fourth-dose Covid-19 vaccination campaign, more than 43,000 people volunteered to get the jabs, while over 4.6 million people have received a third shot. Health ministry spokeswoman Or Vandine said that fourth-dose vaccinations, which began on January 14 exclusively with the Pfizer

  • Singapore backs Cambodia's efforts on Myanmar

    Singaporean Prime Minister Lee Hsien Loong supports Cambodia in its efforts to seek a solution to the ongoing Myanmar crisis as the chair of ASEAN. Lee expressed his support during a meeting with Prime Minister Hun Sen via videoconference on January 14, with the talks focused