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Speedy delivery hits Amazon’s bottom line, shares slump

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Employees work at the distribution centre of US online retail giant Amazon in Dortmund, Germany. INA FASSBENDER/DPA/AFP

Speedy delivery hits Amazon’s bottom line, shares slump

Amazon on Thursday reported quarterly profits shy of Wall Street forecasts as it poured money into speeding up delivery time to just a day.

Net income slid 27 per cent from last year to $2.1 billion, with profits pressured by Amazon’s spending on fast deliveries and its lucrative AWS cloud services offerings.

Revenue climbed 24 per cent to $70 billion in the quarter to September 30, compared to the $56.6 billion in sales logged in the same period a year earlier, according to the Seattle-based company.

Amazon shares were down nearly seven per cent in after-market trades that followed release of the earnings figures.

Cost of sales at Amazon leapt about 33 per cent, eating into net income, according to the earnings report.

Amazon has been pushing to deliver packages more quickly, promising a wide selection of items to arrive within a day of being ordered by members of its Prime subscription service.

“We are ramping up to make our 25th holiday season the best ever for Prime customers – with millions of products available for free one-day delivery,” said Amazon CEO Jeff Bezos in the earnings release.

“Customers love the transition of Prime from two days to one day – they’ve already ordered billions of items with free one-day delivery this year. It’s a big investment, and it’s the right long-term decision for customers.”

Amazon added nearly 100,000 workers in the quarter, most of them to bolster fulfilment centres and delivery teams, according to chief financial officer Brian Olsavsky.

“We are really pleased with customer reaction to one-day delivery,” Olsavsky said.

“We have seen Prime members spend more, so they must see it as a real help to them in their daily lives.”

Amazon, one of the world’s most valuable companies, has expanded from its origins in e-commerce to cloud services, streaming media, artificial intelligence and brick-and-mortar grocery stores, with its own line-up of consumer electronics.

‘Mixed bag’

Analyst Andrew Lipsman at the research firm eMarketer called the quarterly results “a very mixed bag for Amazon with a couple shining bright spots but also some clouds looming in the cloud business”.

Lipsman said the cloud computing unit AWS is seeing “softening in growth rates” which he said “will weigh on the company’s profits if they can’t reverse the trend”.

The analyst said Amazon’s advertising and e-commerce operations “look very strong, as investments in next-day shipping, though eating into the bottom line in the near term, are paying fast dividends on the top line”.

Amazon’s “strategically necessary” investments in next-day delivery more than offset an $8 billion increase in sales in North America, Moody’s analyst Charlie O’Shea said.

Amazon continues to have formidable cash reserves, and generates more than $2 billion quarterly in operating income from its AWS cloud services unit providing “significant runway to continue with its myriad, necessary investments”, O’Shea said.

AWS accounted for nearly $9 billion in revenue, with growth in the cloud-computing unit up 35 per cent from a year ago.

But, Amazon is “investing a lot more this year” in AWS, particularly in sales and marketing as well as infrastructure while chasing what it sees as a “large opportunity”, Olsavsky said.

In a product launch last month in Seattle, Washington, Alexa was the star as Amazon sought to widen the reach of its digital assistant powered by artificial intelligence amid a battle with rivals from Google, Apple, Microsoft and others.

Along with beefing up the Echo and Ring lines, Amazon introduced ear buds it touted as providing the first wearable, hands-free Alexa experience on the go.

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