Logo of Phnom Penh Post newspaper Phnom Penh Post - Telecoms urged over additional charges

Telecoms urged over additional charges

Telecoms urged over additional charges

Cambodia's telecom regulator has urged mobile phone network operators to be more transparent on the fees they charge subscribers on opt-in services and to ensure that users are not charged for services they have not requested.

In Vutha, spokesman of the Telecommunication Regulator of Cambodia (TRC), said yesterday that while the TRC has not received any official complaints from consumers, it issued a notice to mobile network operators earlier this week in response to numerous complaints aired on social media.

“Even though we did not receive any official complaints from subscribers, we needed to take action to prevent future conflicts,” he said.

“We noticed a lot of complaints on social media from subscribers claiming that their credit had been deducted without their confirmation for accessing extra services.”

He said subscribers had complained that mobile network operators were deducting hidden fees for ringtones and missed called alerts, or for credit given to subscribers until their next top-up. Subscribers have also reported being charged for inputting incorrect codes.

“Subscribers have complained and are angry over unreasonable credit deductions,” Vutha said. “We need all the network operators to look into it and to request confirmation from subscribers before giving them access to extra services.”

According to the TRC notice, mobile network operators should inform subscribers of applicable fees and request their confirmation before adding a service. They should also provide a full list of codes for opt-in services, as well as disconnection instructions.

MOST VIEWED

  • PM: Armed uprising to be destroyed immediately

    Prime Minister Hun Sen on Monday said if an armed group were to rise up as announced by Sam Rainsy, the “acting president” of the Supreme Court-dissolved Cambodia National Rescue Party (CNRP), they would be destroyed immediately. Hun Sen said Rainsy’s announcement of having

  • Sihanoukville to begin road project

    The government will spend $200 million to improve Sihanoukville’s infrastructure. The eight-month project will involve the rebuilding of 34 streets with a total of more than 84km. Pal Chandara, the secretary of state and spokesman for the Ministry of Public Works and Transport, told The Post

  • Artefact is seized from American auctioneers

    Cambodian and US archaeologists on Thursday discussed the formalities and procedures of returning to Cambodia an artefact which was recently seized by US Homeland Security Investigators (HSI) from an auction house in San Francisco. On Monday, the HSI said US Immigration and Customs Enforcement (ICE),

  • Bodhisattva statue unearthed

    The Apsara National Authority technical team uncovered a sandstone statue of a Bodhisattva while carrying out excavation work at the east entrance of the Ta Nei temple on October 8. The team was trying to find the temple’s roof stone, which had fallen into a