Logo of Phnom Penh Post newspaper Phnom Penh Post - Telecoms urged over additional charges

Telecoms urged over additional charges

Telecoms urged over additional charges

Cambodia's telecom regulator has urged mobile phone network operators to be more transparent on the fees they charge subscribers on opt-in services and to ensure that users are not charged for services they have not requested.

In Vutha, spokesman of the Telecommunication Regulator of Cambodia (TRC), said yesterday that while the TRC has not received any official complaints from consumers, it issued a notice to mobile network operators earlier this week in response to numerous complaints aired on social media.

“Even though we did not receive any official complaints from subscribers, we needed to take action to prevent future conflicts,” he said.

“We noticed a lot of complaints on social media from subscribers claiming that their credit had been deducted without their confirmation for accessing extra services.”

He said subscribers had complained that mobile network operators were deducting hidden fees for ringtones and missed called alerts, or for credit given to subscribers until their next top-up. Subscribers have also reported being charged for inputting incorrect codes.

“Subscribers have complained and are angry over unreasonable credit deductions,” Vutha said. “We need all the network operators to look into it and to request confirmation from subscribers before giving them access to extra services.”

According to the TRC notice, mobile network operators should inform subscribers of applicable fees and request their confirmation before adding a service. They should also provide a full list of codes for opt-in services, as well as disconnection instructions.

MOST VIEWED

  • Hun Sen to ‘step down’ if he loses Sam Rainsy bet over Kem Sokha

    Hun Sen has promised to step down as prime minister while opposition figure Sam Rainsy pledges to turn himself in as forfeits if the long-term political rivals lose a “bet” over the future of former opposition leader Kem Sokha, who is on bail awaiting trial

  • UAE prince seeks to invest in Cambodia

    The UAE has expressed interest in Cambodian oil and gas exploration. Minister of Mines and Energy Suy Sem said this was the result of his discussions with Sheikh Ahmed bin Dalmook bin Juma al-Maktoum, a member of the royal family who visited him on Wednesday.

  • Kem Sokha off the menu as Smith talks judicial independence

    The UN Human Rights Council’s (UNHRC) Special Rapporteur on Human Rights in Cambodia, Rhona Smith, on Tuesday, focused on “judicial independence” at a meeting with Ministry of Justice officials. Both Smith and ministry spokesman Chin Malin said the former opposition Cambodia National Rescue Party (

  • Smith calls for ‘release’ of Sokha as visit ends

    At a press conference to conclude her 11-day visit to Cambodia, UN Special Rapporteur for Human Rights in Cambodia Rhona Smith on Thursday called for treason charges against former opposition leader Kem Sokha to be dropped and for him to be released from “restricted detention”.