The Ministry of Posts and Telecommunications and Housing Developers Association of Cambodia (HDAC) have joined hands to establish a joint technical working group to oversee and monitor traffic related to telecoms services at borey gated housing complexes and co-ownership buildings often plagued by intermittent slow-downs.

A discussion on "challenges and solutions related to telecommunications services in boreys and co-ownership buildings" was held via video link on April 29 with minister Chea Vandeth, HDAC president Ly Hour and around 70 stakeholders in attendance.

Vandeth said setting up the working group to address challenges individually would help improve the efficiency and quality of mobile and internet services at these locations, stressing the urgency of the situation.

It will also provide convenience for people buying real estate in boreys and co-ownership buildings, he said.

HDAC secretary-general Huy Vanna told The Post on April 30 that the association sought ministerial intervention after mounting complaints from owners, clients and residents at these locations concerning telephone, cable and internet issues.

Tackling these issues will not only improve the supply of telecoms services, but will also improve the aesthetic appeal and functionality of boreys and shared residential buildings, he said, adding that telephone and internet services are considered as important as electricity and clean water in the present era.

"Due to high demand, it [telecoms services] has slowed down or sometimes is not available at all. These problems may be due to providers refusing to invest in additional networks,” Vanna said, adding that the ministry serves as the regulator for service providers.

As of the first quarter of 2020, the Kingdom’s 4G network covered 52.7 per cent of its geographical landmass, or 80.3 per cent of its total population, the latest data from the Telecommunication Regulator of Cambodia show.

Meanwhile, its 3G network covered 60 per cent of its landmass, or 85.1 per cent of its population, while 2G covered 85.7 per cent of its landmass, or 99.2 per cent of its population.

At the same time, State-owned Telecom Cambodia (TC), Cambodia Fibre Optic Communication Network Co Ltd (CFOCN) and Viettel (Cambodia) Pte Ltd had invested in the instalment of more than 44,251km of fibre optic cable in the Kingdom.