Branchless Banking Quality Assurance manager

AMK Microfinance Institution Plc. is one of the largest microfinance institutions in Cambodia. AMK serves a large number of over 400,000 customers with more than 1,700 staffs nationwide.

Job Title : Branchless Banking Quality Assurance manager
Report to : Head of Branchless Banking
Location : Head Office
Closing Date : January 26, 2015

Job Responsibilities:
♦ Business analysis including the performance review
♦ Build tool to monitor transactions for potentially suspicious activities, identify and investigate
♦ Escalate the findings to relevant team and branch for taking action effectively
♦ Conduct agent performance analysis and the coverage of agent network
♦ Provide accurate and timely reporting of performance metrics
♦ Conduct analysis and review on procedure to redefine product offering
♦ Coordinate with all branches to ensure the availability of ATM cash
♦ Review on ATM performance and suitable location for ATM implementation
♦ Work with research team on market research and market intelligence
♦ Participate in product development and system testing
♦ Any required tasks and ad-hoc projects

Qualification and Experiences:
♦ Bachelor’s degree in a quantitative major (i.e. Business, Statistics, Research, Management Information Systems)
♦ At least 3 years related analyst experience including but not limited to academia, financial services, telecom, consulting or information technology industries
♦ Strong problem solving, critical and conceptual thinking abilities
♦ Strong communication, interpersonal, and leadership abilities
♦ Ability to translate the data into an understandable document with easily communicating complex ideas
♦ Ability to lead small teams to analyze data and reporting
♦ Ability to work in a fast-paced with the attention to detail

AMK offers a competitive salary, performance incentive, Khmer New Year bonus, pension fund benefit, accident insurance, full medical cost reimbursement for employee, spouse, and dependent. Working conditions are complied with Cambodian labor law.

Interested candidates should apply by sending a CV and a cover letter to: AMK branch and sub-branch offices or Head Office, Building 285, Yothapol Khemarak Phoumin Blvd. (271), Sk. Tomnub Tuek, Kh. Chamkarmorn, Phnom Penh, Cambodia or E-mail: [email protected]

♦ A copy of obtained certificates or confirm letter by the University
♦ A copy of national identification, family book, and certificate of birth

For additional information, please contact at Tel: (023) 993 062 / (023) 224 763 or visiting website:

AMK is an equal opportunity employment. Qualified women and disabled people are encouraged to apply.

Only short-listed candidates will be contacted for interview.