Head of Applications Development and Support

About "Amret"

Amret is a leading microfinance institution that contributes to the economic and social development of Cambodia by providing a wide range of financial services to the large targeted customers. Amret has its strong commitment and long-term business strategies to be a leading financial institution in the market.

Established in 1991, Amret is invested by outstanding shareholders including Advans, Proparco, GRET, LFP, FMO and Botta. It has 142 branches located in 25 city and provinces in Cambodia and raises USD 153 million in deposits and USD 289 million of outstanding loans. Amret has successfully served over 381,000 customers and employed around 3,000 highly dedicated employees.

Amret is an institution having a good working environment and culture of high productivity and professional development. It provides employees with a competitive remuneration and benefits, long-term secure career opportunities and social security.

To answer the needs for growth, Amret is looking for a highly skilled and experienced candidate to fulfill the position below:

About the Job

Position Title : Head of Applications Development and Support
Report to : Chief Information Officer
Location : Phnom Penh
Closing Date : 30-January-2015

The Head of Application Development and Support manages and oversees all activities related to applications development and support by taking the lead in designing and  delivering high quality applications with cost effectiveness improvement. The incumbent leads the supporting teams to ensure the efficiency implementation of applications and  improvement of the quality to meet with the demands of the internal and external stakeholders. He/she will also assist and support CIO in providing solutions to problems and alternatives to tackle the obstacles, both governance and strategic planning.

Duties & Responsibilities
♦ Be responsible for the overall planning, reporting, controlling, organizing, documenting and delivering day-to-day activities of Application Development Unit, Application Support Unit and IT Services conforming to SLAs and ensuring the service and operational excellence through consistent, reliable and effective delivery of services;
♦ Lead IT Unit Managers in questioning and addressing requirements set by Business Units regarding the functional requirements, technical solutions, development, testing (functional, system, performance, security etc.), integration, implementation, evaluation, support and maintenance of information technology systems applications and services meeting and exceeding expectations in terms of timelines and quality;
♦ Develop, review and oversee the execution of processes and procedures in his/her functional and broader functional areas where shared responsibility exists, and update based on best practices and ITIL standards raising the level of attainment through a continuous process improvement;
♦ Develop budget estimates/proposals and oversee budgetary exercises for his/her functional area, drilling down and translating the total cost of provided services based on related policies and commitments to assist CIO and other relevant stakeholders in deciding and adjusting as necessary and those funds and assets are properly used;
♦ Act as an IT Program Manager in making strategic projects, RFIs (Request for Information) and RFP (Requests for Proposals), assessing and solving complex problems, devising methodologies and solutions, performing analysis of related information about IT Services & Data Management interacting with Business Units Stakeholders and Program Managers lifting barriers and driving IT related activities end-to-end.

Job Requirements
♦ Master's degree in Information Technology, Computer Science or related field;
♦ A minimum of 6-8 years' experience in IT with progressively increasing responsibility, or a minimum of 4 years as a Senior Manager in Applications Development and Support;
♦ Knowledge and experience in CBS (Temenos T24 is preferable), satellite applications and SDLC methodologies and best practices;
♦ Experience in managing and delivering IT Services in a business that is undergoing a transformation and strategic change; and
♦ Professional certifications i.e. ITIL, PRINCE2, PMP, etc.

Competency required:
♦ Excellent in customer service orientation, project management, and strategic planning and resource management;
♦ Advanced in analytical thinking, initiative, achievement orientation, organizational commitment, system development methodology, coding/system/network skill, developing other, change leadership, and conceptual thinking; and
♦ Proficient in trouble shooting.

How to Apply

♦ Interested candidates are invited to submit their CV to: [email protected]
♦ Only short-listed candidates will be INVITED for an interview. The submitted documents will NOT be returned.

#35 BA, Street Tchécoslovaquie (169), Sangkat Veal Vong, Khan 7 Makara, Phnom Penh, Cambodia.
Tel : (855) 23 880 942 |  Fax : (855) 23 881 342 |  E-mail : [email protected]  |  Website : www.amret.com.kh