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IT Infrastructure Officer



POSITION/TITLE: IT Infrastructure Officer
REPORTS TO: Manager of IT Infrastructure
LOCATION: Phnom Penh, Cambodia


IT Infrastructure Officer is responsible to support, monitor and to ensure the stable and secure operation of the organization’s IT infrastructure. This includes developing, maintaining, supporting, and optimizing key functional areas, particularly network infrastructure, server infrastructure, data communications, and telecommunications systems. The IT Infrastructure Officer will also manage end-user and direct activities to resolve hardware and software problems in a timely and accurate fashion.


♦ Support and monitor entire IT ecosystem (infrastructure, security, network, database, software) to ensure that all operations services are running without faults;
♦ Manage the delivery of IT Services that meet agreed service;
♦ Ensure that documentation of our IT ecosystem is maintained and created where needed
♦ Identify, propose and address areas of improvement in the IT systems and infrastructure;
♦ Configuring and installing various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
♦ Performing network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
♦ Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
♦ Undertake other duties as may be required from time to time.
♦ Service desk support


Other Duties
♦ Assist CBC management with other tasks as required;
♦ Take initiative in doing other task appropriately; and
♦ Other duties as assign by supervisor or line manager.  


♦ Experience managing and configuring enterprise-wide LAN, WAN & VPN
♦ Knowledge of current protocols and standards, including Active Directory, Group Policies, MS Exchange, Core Switching/Routing, SSL/IPSec, SAN, Virtualization
♦ Bachelor qualification in IT or/and in other appropriate discipline;
♦ Technical sound in Window 7/8, Office 2010 and Exchange;
♦ Strong technical aptitude, especially relating to PC/Server/Network hardware;
♦ Proficient with enterprise troubleshooting/monitoring tools and network operation concepts;
♦ Ability to think analytically;    
♦ Excellent technical communications skill and documentation;
♦ Strong oral and written communication skills in English and the ability to interact effectively and collaboratively both internally and externally;
♦ Demonstrates the ability to take the initiative and pay close attention to detail;
♦ Honesty, reliability, and a commitment to strict confidentiality; and
♦ Is self-motivated and committed to self-improvement.