IT Support Officer/ Political Team Support

IT Support Officer/ Political Team Support

The British Embassy in Phnom Penh is part of a world-wide network of 230 Posts, representing British political, economic and consular interests overseas. We are currently looking to recruit a part-time IT Support Officer/ Political Team Support to join our dynamic team.

The jobholder will be the lead IT support officer (ITSO) for the Embassy and will be providing support to the Political Team as well.

The ITSO will be responsible for ensuring that the Embassy’s IT systems are operational at all times. S/he will be managing the IT systems (including telephony) in the main Embassy building and in the Ambassador’s Residence, in line with internal policies and procedures.

The Political Team works on a variety of issues and the jobholder will be called to support this work, e.g. organising events, from large receptions to small meetings and managing the contacts database.

The jobholder will work with all the internal Embassy teams and will report to the Corporate Services Officer. S/he will also be in contact with colleagues in UK and our Embassies across Asia Pacific.

This is an unusual mix that would suit someone who is a team player, flexible, can work with minimum supervision, and able to deliver high quality results.

Main Responsibilities
IT Support Officer
• Act as first point of contact for users on IT and provide advice on the use of systems.
• Proactively maintain the Embassy’s computer network (Firecrest) and users’ access to it, promptly reporting incidents and degradations in performance to the UK Helpdesk and escalating through the correct channels where necessary.
• Liaise with the UK Helpdesk to resolve IT issues at post and act as point of contact for technical visits.
• Create Service Calls on the Service Desk Service Pages (SDSP) and Work Orders as a record of your work.
• Manage printer/ scanner groups, shared mailboxes and distribution lists.
• Be responsible for IT Security Procedures, including the management of SOPs (Standard Operating Procedures).
• Review, procure, install and manage Firecrest and non-Firecrest hardware equipment, maintaining an inventory of all IT equipment.
• Manage a small pool of ‘hot’ spares of desktops and laptops as well as server spares (FRU kits) and order replacement spares to replenish those used to resolve a fault. Rebuild desktops and laptops when required.
• Carry out hardware replacements on desktops and servers and return faulty equipment to the UK.
• Manage the ECHO telephony service (including unclassified video-conferencing), including 1st level diagnostics, hardware maintenance and issue reporting.
• Act as cover for the Editor of the Embassy Website and digital media pages.

Political Team support
• Working with the events team to coordinate events and visit programmes.
• Manage the Embassy’s contacts database to ensure it is up to date and can be used efficiently, and use it in liaison with the events team to produce guest lists and invitations, and sometimes arrange appointments for meetings and visits.
• Conducting 1st level research on behalf of Political Team colleagues.
• Ad hoc tasks, including crisis planning and general administrative support.

• At least 2 years of relevant work experience, preferably in an international organisation.
• Proficient in MS Office suite and web applications, with interest and aptitude to manage IT systems (training on our system will be provided).
• Excellent organisational skills, to manage time and tasks to deadlines.
• Proven record of delivering results, including accuracy and attention to detail.
• Excellent written and spoken communication skills in English and Khmer, and confidence in communicating with diverse contacts in the country, across the region and in the UK. Evidence of holding IELTS qualification will be an advantage.
• Strong customer focus, initiative and problem-solving skills. Able to work with contacts and colleagues at all levels and in various locations, through different channels.
• A valid passport with no adverse immigration history as the jobholder will be expected to travel within the region and to the UK for training.
• Hold s a valid driving licence and will be willing to drive official vehicles.

The British Embassy offers a competitive remuneration package, including salary, benefits, leave entitlement and training opportunities.

This will be a part time position and the successful candidate will be working 17.5 hours per week from Monday – Friday. The work schedule can be negotiated further if successful at interview.

We also offer 18 days of leave entitlement per annum pro rata.

To Apply
Please send your CV and the completed application form, which can be downloaded from our website at to [email protected] by 1 August 2014. Please note that incomplete applications will not be taken into consideration and only shortlisted candidates will be contacted.

Employment offers are subject to the successful clearance of pre-employment checks. You must be eligible to work in Cambodia. No accommodation or relocation expenses are payable in connection with this position.

The British Embassy is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.