IT Support Officer / Political Team Support

IT Support Officer/ Political Team Support

The British Embassy in Phnom Penh is part of a world-wide network of 230 Posts, representing British political, economic and consular interests overseas. We are currently looking to recruit an IT Support Officer/ Political Team Support to join our dynamic team.

The job holder will act as the lead IT support officer (ITSO) for the Embassy and will provide political and administrative support as well. While the position covers two different aspects of work, no previous experience of political work is required. It would suit someone who is flexible and a team player, has strong organisational abilities and has an objective and analytical mind.

The IT Support Officer (ITSO) will be responsible for ensuring that the Embassy’s IT systems are operational at all times. S/he will be managing the IT systems (including telephony) in the main Embassy building and in the Ambassador’s Residence, in line with internal policies and procedures, and support colleagues using IT. S/he will also act as cover for the editor of the Embassy’s Website and digital media pages.

As the work of the Political Team is varied, the Support Officer will be required to provide support on a range of activities which may include organising events, from large receptions to small meetings, and the management of the UK scholarship programme, Chevening. S/he will also provide support to the Senior Political Officer and DHM.

The jobholder will work with all the internal Embassy teams and will report to the Corporate Services Officer. S/he will also be in contact with colleagues in UK and our Embassies across Asia Pacific.

Main Responsibilities
IT Support Officer
• Act as first point of contact for IT users and provide advice on the use of systems.
• Proactively maintain the Embassy’s computer network (Firecrest) and users’ access to it, promptly reporting incidents and degradations in performance to the UK Helpdesk and escalating through the correct channels where necessary.
• Liaise with the UK Helpdesk to resolve IT issues at post and act as point of contact for technical visits.
• Create Service Calls on the Service Desk Service Pages (SDSP) and Work Orders as a record of your work.
• Manage printer/ scanner groups, shared mailboxes and distribution lists.
• Be responsible for IT Security Procedures including management of SOPs (Standard Operating Procedures).
• Review, procure, install and manage Firecrest and non-Firecrest hardware equipment, maintaining an inventory of all IT equipment.
• Manage a small pool of ‘hot’ spares of desktops and laptops as well as server spares (FRU kits) and order replacement spares to replenish those used to resolve a fault. Rebuild desktops and laptops when required
• Carry out hardware replacements on desktops and servers and return faulty equipment to the UK.
• Manage the ECHO telephony service (including unclassified video-conferencing), including 1st level diagnostics, hardware maintenance and issue reporting.
• Act as cover for the Editor of the Embassy Website and digital media pages.

Political Team support
• Provide organisational support to design and deliver embassy events and visit programmes for senior visitors.
• Support the Chevening scholarship team in the selection of Cambodia scholarship students eligible for Master’s Degree study in the UK.
• Manage the Embassy’s contacts database to ensure it is up to date and can be used efficiently. Use it in liaison with the events team to produce guest lists and invitations, and sometimes arrange appointments for meetings and visits.
• Conduct 1st level research on behalf of colleagues in the Political Team.
• Ad hoc tasks, including crisis planning and general administrative support.

• Proficient in MS Office suite and web applications, with interest and aptitude to manage IT systems (training on our system will be provided).
• Excellent organisational skills, to manage time and tasks to deadlines.
• Proven record of delivering results, including accuracy and attention to detail.
• Excellent written and spoken communication skills in English. Khmer language skills are desirable but not critical for this post. However, the job holder will need the confidence to communicate with diverse contacts in the country, across the region and in UK. Evidence of holding IELTS qualification will be an advantage.
• Strong customer focus, initiative and problem-solving skills. Able to work with contacts and colleagues at all levels and in various locations, through different channels.
• A valid passport with no adverse immigration history as you will be expected to travel within the region and to the UK for training.

• Relevant work experience, especially of providing IT support in a professional working environment.
• Holds a valid driving license and will be willing to drive official vehicles.

Key Competences
• Managing a Quality Service
• Collaborating & Partnering
• Changing & Improving
• Delivering at Pace
• Making Effective Decisions
• Leading & Communicating

The British Embassy offers a competitive remuneration package, including salary, benefits, leave entitlement and training opportunities.

We also offer 18 days of leave entitlement per annum pro rata.

To Apply
Please send your CV and the completed application form, which can be downloaded from our website to [email protected]

All applications must be received on or before 5 January 2015.

Please note that incomplete applications will not be taken into consideration and only shortlisted candidates will be contacted.

Employment offers are subject to the successful clearance of pre-employment checks. You must be eligible to work in Cambodia. No accommodation or relocation expenses are payable in connection with this position.

Staff recruited locally by the British Embassy Phnom Penh are subject to Terms and Conditions of Service according to local employment law.

The British Embassy is an equal opportunities employer and does not discriminate on grounds of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation.