A day in the life of a general manager: Om Rotha

A day in the life of a general manager: Om Rotha

Twenty-seven-year-old Om Ratha never gets fazed when his shop is flooded with customers. After all, it’s his job to stay calm and assist them with ease as his store’s general manager.


Om Ratha has been managing Roza Souvenir Shop for four years, a diverse vendor of study tools, sports items, toys, clothes, shoes and just about anything you can think of – located in the heart of Toul Tumpong Market on Street 163.

Each day, Om Ratha begins his job at 6:30 in the morning and pushes through until 8:30 at night. He has five employees on his staff to assist with his duties – and with all that Roza Shop sells, he definitely needs the help.

On a typical day, Om Ratha will start by checking all new inventory the shop gets in and setting a price. Sometimes, he’ll also have to buy products directly when Roza is out of stock on a hot item.

He’s taught his staff to keep the shop clean and tidy, and attractive to customers at all times. Om Ratha said that Roza is busiest during the evening, especially on weekends and holidays.

Of course, Om Ratha faces challenges with such a high level of responsibility.

“The more work we have, the more problems we get,” Om Ratha said.

“If my staff doesn’t do their job, I always do it myself even if I’m busy with something else. I need to be a role model.”

Om Ratha rarely takes a day off, even when his staff takes a holiday for special ceremonies or holidays. On these days, he’ll call a security guard to help watch the shop while he assists customers.

Om Ratha is also tasked with solving customers’ problems, especially if they’re unhappy with an item they’ve purchased. Because it’s store policy not to exchange items for money, he must figure out a solution and find an item of equal value to satisfy their needs.  

For now, Om Ratha is single. He’s waiting until he can put away some more savings before he thinks about marriage.

In the near future, Om Ratha looks to plans of owning his own business. He’s confident in this venture from the skills and abilities he’s gained as general manager at Roza.

Roza Souvenir Shop is located at No. 331, St.163, Boeng Keng Kang 3, Khan Chamkarmon, Phnom Pen.


  • Angkor Wat named as the top landmark for the second year

    Travel website TripAdvisor has named Cambodia’s ancient wonder Angkor Wat as the top landmark in the world for the second year running in their Travelers’ Choice Award 2018, an achievement Cambodian tourism operators expect will attract more tourists to the Kingdom. The website uses traveller

  • New US bill ‘is a violation of Cambodian independence’

    After a US congressmen introduced bipartisan legislation that will enact sanctions on Cambodian officials responsible for “undermining democracy” in the Kingdom, government officials and the ruling Cambodian People’s Party on Sunday said they regarded the potential action as the “violation of independence and sovereignty

  • Hun Sen detractors ‘will die’

    Prime Minister Hun Sen on Wednesday said those who curse or insult him would eventually die without a plot of land to bury their bodies after being killed by lightning, suffering the same fate as those who recently died in Thmar Baing district in Koh

  • Ministry’s plan for net sparks fears

    The government has ordered all domestic and international internet traffic in the Kingdom to pass through a Data Management Centre (DMC) that has been newly created by the state-owned Telecom Cambodia, in a move some have claimed is an attempt to censor government critics. Spokesman