A day in the life of a general manager: Om Rotha

A day in the life of a general manager: Om Rotha


Twenty-seven-year-old Om Ratha never gets fazed when his shop is flooded with customers. After all, it’s his job to stay calm and assist them with ease as his store’s general manager.

{jathumbnail}

Om Ratha has been managing Roza Souvenir Shop for four years, a diverse vendor of study tools, sports items, toys, clothes, shoes and just about anything you can think of – located in the heart of Toul Tumpong Market on Street 163.

Each day, Om Ratha begins his job at 6:30 in the morning and pushes through until 8:30 at night. He has five employees on his staff to assist with his duties – and with all that Roza Shop sells, he definitely needs the help.

On a typical day, Om Ratha will start by checking all new inventory the shop gets in and setting a price. Sometimes, he’ll also have to buy products directly when Roza is out of stock on a hot item.

He’s taught his staff to keep the shop clean and tidy, and attractive to customers at all times. Om Ratha said that Roza is busiest during the evening, especially on weekends and holidays.

Of course, Om Ratha faces challenges with such a high level of responsibility.

“The more work we have, the more problems we get,” Om Ratha said.

“If my staff doesn’t do their job, I always do it myself even if I’m busy with something else. I need to be a role model.”

Om Ratha rarely takes a day off, even when his staff takes a holiday for special ceremonies or holidays. On these days, he’ll call a security guard to help watch the shop while he assists customers.

Om Ratha is also tasked with solving customers’ problems, especially if they’re unhappy with an item they’ve purchased. Because it’s store policy not to exchange items for money, he must figure out a solution and find an item of equal value to satisfy their needs.  

For now, Om Ratha is single. He’s waiting until he can put away some more savings before he thinks about marriage.

In the near future, Om Ratha looks to plans of owning his own business. He’s confident in this venture from the skills and abilities he’s gained as general manager at Roza.

Roza Souvenir Shop is located at No. 331, St.163, Boeng Keng Kang 3, Khan Chamkarmon, Phnom Pen.

MOST VIEWED

  • Ministers to tackle sea pollutants

    Preah Sihanouk provincial authorities and members of local communities have collected 77 tonnes of water hyacinth at a Sihanoukville beach, Preah Sihanouk Provincial Hall spokesperson Or Saroeun said. He told The Post yesterday that the aquatic weeds had been floating along some of the province’s

  • EU timber deal in firing line

    A committee of more than 20 national and international organisations filed a petition to the EU on October 10 to prevent it from signing a timber trade agreement with Vietnam, noting that the deal would be disastrous to the Kingdom’s forests. The petition claims Vietnamese timber

  • Kim Sok to keep up fight ‘for change’ from Finland

    Kim Sok, wanted by the Kingdom’s authorities for defaming the government, reiterated on Sunday his determination to continue helping to make “a real change” to Cambodian politics after receiving asylum in Finland, even as a government spokesman mocked the political analyst over the development.

  • PM: Programme to recover Vietnam War missing back on

    Prime Minister Hun Sen has announced the resumption of the MIA programme to recover the remains of American service personnel missing after action on Cambodian soil during the Vietnam War. The programme was suspended for more than a year after the US government imposed visa