In the first six months of this year, the Ministry of Interior had received 665 complaints and suggestions through minister Sar Kheng’s official Facebook page, 259 of which have been solved.
“The outstanding cases are being reviewed as we need more time to handle them in accordance with legal procedures,” he said in a Facebook post.
Sar Kheng said 172 of the cases were solved by the National Police, 58 by the General Department of Administration, 10 by the General Department of Identification, three by General Department of Immigration, 15 by the General Department of Inspection, and one by the General Department of Finance and Logistics.
“I have also received feedback and suggestions from 154 [Facebook] account owners,” the minister said, adding he has referred 87 cases to relevant units for review.
Chea Sokunthea, deputy chief of Sar Kheng cabinet, told The Post on July 18 that if was not necessary to solve some of the problems on certain Facebook pages as the users did not ask questions but offered recommendations to the minister.
“They expressed opinions, offered ideas and some offered advice to Minister Sar Kheng,” he said.
Sokunthea said the ministry was resolving any pending issues. Most of the cases could be dealt with at the local level and were referred to the capital and provincial governors for further action.
“The capital and provincial authorities have reported all the problems dealt with to the ministry for review,” he said. “We haven’t ignored any issues raised. We are addressing them in accordance with procedure.”