Logo of Phnom Penh Post newspaper Phnom Penh Post - New offices to hear out complaints

New offices to hear out complaints

New offices to hear out complaints

Forty new “ombudsman” offices have been created in provincial cities and districts across the Kingdom, with more expected to come, following a prime ministerial sub-decree signed last week.

The local citizen’s offices aim to solve out-of-court complaints brought against the public service at the sub-national level, with each district eventually slated to have its own office.

“The city and district citizen offices have the rights and powers to use staff, budget, materials and other means for implementing action . . . and to investigate complaints that fall under their authorisation,” the sub-decree reads.

Their authority will, however, be strictly limited.

They can “raise advice about the solution measures, but have no right to make final decisions, to take action, to solve problems or to punish”.

Chan Sothea, deputy head of the National Committee for Sub-national Democratic Development, said the offices were to be led by an elected district council member, with a civil society officer and vendor representatives also represented in each body.

“When people are unhappy with the city or district administration, or sub-national administration, they can file a complaint to the sub-national citizen’s office and it will be investigated [and they will try to reach a compromise],” he said.

Those complaints could deal with anything from the issuing of documents to budget spending to police behaviour, he said.

“They investigate after they receive the complaint and make a report [to send] to a police officer’s unit, [which can then] punish the officer,” he said, by way of example. “They are not the court . . . they have no rights to judge who loses or wins.”

MOST VIEWED

  • Temi tourism project approved by the CDC

    The $500.4 million Tourism, Ecological, Marine and International (Temi) tourism project has been approved by the Council for the Development of Cambodia (CDC), according to a notice on its Facebook page on Monday. The project is part of Chinese-owned Union City Development Group Co Ltd’s (

  • Rainsy will return at ‘favourable time’

    Opposition figure Sam Rainsy on Saturday suggested he would not return to Cambodia as he had previously promised, saying that like liberators King Father Norodom Sihanouk and Charles de Gaulle, he would only do so at a “favourable time”. “I will go back to Cambodia

  • US Embassy urged to stop ‘disrespecting sovereignty’

    The Ministry of Foreign Affairs and International Cooperation called on the US Embassy in Phnom Penh on Saturday to respect the Vienna Convention on Diplomatic Relations after it called former opposition leader Kem Sokha “an innocent man” – a move deemed to be “disrespecting Cambodia’s

  • NagaWorld casino sees net profit of more than $390M last year

    Phnom Penh’s NagaWorld casino posted a 53 per cent net profit increase last year at $390.6 million, a sum which is almost equal to the combined net profit of all Cambodian commercial banks in 2017. NagaWorld’s parent company, NagaCorp Ltd, is listed on the Hong Kong