Logo of Phnom Penh Post newspaper Phnom Penh Post - New programme set to track, manage One Window service

New programme set to track, manage One Window service

Content image - Phnom Penh Post
Banteay Meanchey provincial governor Um Reatrey said because the programme is new, there is ongoing training from specialists and information is available for residents in his province. Hean Rangsey

New programme set to track, manage One Window service

The Ministry of Interior announced it has put in place an information programme for managing one window service requests starting this month.

The programme will make it easier for citizens to monitor service requests at each stage on their phones.

One window service offices – one-stop shopping for administrative tasks – are meant to promote public service by bringing services closer to the people in a simple, transparent, accountable and efficient way, all in one location.

Minister of Interior Sar Kheng sent a letter to capital and provincial governors on August 28 stating the proposal is meant to modernise administrative service provision at the one window service offices.

The ministry set up the information programme as a tool for recording data including service numbers, service incomes and monitoring service requests.

“Citizens can check the timing for the approval of their service requests at each stage on their phones. The information programme is completely developed.

“The programme was tested and training has already been provided by the senior leadership and staff on how to use the programme,” the ministry said.

To guarantee effectiveness of using the programme, the ministry instructed capital and provincial administrations to formally put the programme into use from September 1.

The administrations have to give support for material and equipment installation, preparing networks, connecting high-speed internet, and preparing one computer for front-line and back-line staff according to their skill.

“Capital and provincial governors have to hold meetings to introduce the programme to specialist departments and units,” Sar Kheng said.

Banteay Meanchey provincial governor Um Reatrey told The Post on Wednesday his province is already using the technology.

He said because the programme is new, there is ongoing training from specialists and information is available for residents.

“It is important that the online system connects window service communications to the national level. Citizens can follow their information quickly in real-time,” he said.

Cambodian Institute for Democracy president Pa Chanroeun said putting the programme into use reduces headaches for citizens and saves trouble, including time and money.

He expressed hope the Ministry of Interior will make educational videos so regional residents learn about it and know how to use the service.

“When it comes to user safety and privacy it remains limited. Awareness of using these systems is low and people still don’t know about techniques for protecting their information. It is necessary awareness is raised,” he said.

MOST VIEWED

  • Angkor lifetime pass, special Siem Reap travel offers planned

    The Ministry of Tourism plans to introduce a convenient, single lifetime pass for foreign travellers to visit Angkor Archaeological Park and potentially other areas. The move is designed to stimulate tourism to the culturally rich province of Siem Reap as the start of the “Visit

  • Ice cream, noodles flagged over carcinogen

    The General Department of Customs and Excise of Cambodia (GDCE) has identified three types of instant noodles and ice cream trademarks originating from Thailand, Vietnam and France that are suspected to contain ethylene oxide, which poses a cancer risk to consumers. The general department has

  • Exclusive interview with Josep Borrell Fontelles, High Representative of the EU

    CAMBODIA is hosting the 55th ASEAN Foreign Ministers’ Meeting (AMM) and Related Meetings this week with top officials from the US, China, and Russia and other countries in the region slated to attend and to meet with face-to-face with their counterparts on the sidelines. In

  • Rise in Thai air routes to Siem Reap fuels travel hopes

    Local tourism industry players are eager for regional airline Bangkok Airways Pcl’s resumption of direct flight services between the Thai capital and Siem Reap town on August 1 – home of Cambodia’s awe-inspiring Angkor Archaeological Park – which is expected to boost the growth rate of

  • ASEAN Foreign Ministers’ meet commences, Taiwan issue possibly on table

    The 55th ASEAN Foreign Ministers’ Meeting (AMM) and related meetings hosted by Cambodia kicks off in Phnom Penh on August 3, with progress, challenges, and the way forward for the ASEAN Community-building on the table. Issues on Taiwan, sparked by the visit of US House Speaker

  • Recap of this year’s ASEAN FM meet and look ahead

    This year’s edition of the ASEAN Foreign Ministers’ Meeting (AMM) hosted by Cambodia comes against the backdrop of heightened global tensions and increasing rivalry between major powers that have been compared to the animosity of the Cold War era. The following is The Post’