Minister of Interior Sar Kheng’s Facebook page received 73 comments and public requests last month, with 11 cases resolved.
Chea Sokunthea, who is in charge of addressing comments and requests on the Facebook page, said 337 cases and public comments were received in July and August and only 136 cases are outstanding.
“The comments and requests submitted by the public that remain unresolved are mostly about land disputes and dissatisfaction with the authorities or authorities who are not serving them [citizens] well.
“We have sent the remaining cases to relevant provincial authorities for resolution,” Sokunthea said, adding that requests that take a long time to resolve are land disputes that must go through the courts.
Sar Kheng posted the results on his Facebook page on Monday.
“I would like to express my appreciation for the responsible work of officials under the interior ministry and institutions at the national and sub-national levels to respond to the comments on my Facebook page.
“The main issue is finding the proper solution. We recognise that some problems need to be resolved quickly and some need more time. However, please continue to investigate and find solutions for the people, because we believe that not everything can be solved immediately until we get to the root of the problem,” Sar Kheng said.
He encouraged more public comments and requests on his page.
On September 23, he issued additional instructions to all relevant institutions to pay attention to the problems posted on his page.