Logo of Phnom Penh Post newspaper Phnom Penh Post - Slow time



Slow time

Slow time

Dear Editor,

May I use your pages to highlight what appears to be a little known fact about Mobitel.

That is the system clock they use to determine what rate you are charged runs approximately

five minutes slow.

The consequence of this is that users will be charged the rate applicable to the

previous time band in those five minutes. The implication of this is that one could

end up paying four times the rate you thought you were paying.

How do I know this? On Friday, May 3, 2002 I made a call at two minutes past nine.

I know it had gone nine as the BBC World Service News had started. On finishing my

call I checked to see how much I'd been charged only to find I'd been overcharged

by $3. On calling the Mobitel Customer Service I was told my call had actually commenced

at three minutes to nine. This is utter rubbish, for the reason above. I'd trust

the BBC to get the time right over Mobitel any day of the week.

Mobitel's Customer Service, though, were adamant the time on their system was right.

They couldn't understand that it didn't make sense for me not to wait the extra three

minutes to make the call or having failed to do that, that I would ring up and complain

about being overcharged.

The moral of the story is if you're going to use Mobitel don't ring until six minutes

(just to be safe) after the rate should have changed.

- Phillip Shaw, P.O. Box 912, Phnom Penh

MOST VIEWED

  • Kingdom's Covid cluster cases jump to 194

    The Ministry of Health on February 25 confirmed 65 new cases of Covid-19, with 58 linked to the February 20 community transmission. The latest cluster cases include nine Vietnamese nationals, five Cambodians, one each from Korea, Singapore and Japan, with the rest being Chinese. This brings the total number

  • Locations shut, dozens more Covid-19 positive

    The Ministry of Health has closed 23 locations in connection with the February 20 community transmission of Covid-19 and summoned for testing anyone who had direct contact with affected people and places. The number of discovered related infections has risen to 76, including 39 women. In a press release,

  • Cambodia's Covid cluster cases rise to 137

    The Ministry of Health on February 24 recorded 40 more cases of Covid-19, with 38 linked to the February 20 community transmission. Of the 40, two are imported cases involving Chinese passengers. The 38 include two Vietnamese nationals and one Cambodian, with the rest being Chinese. This brings the total cases

  • Covid cluster raises alarm, health bodies urge vigilance

    The Ministry of Health and the World Health Organisation (WHO) in Cambodia have expressed great concern over the February 20 cluster transmission of Covid-19 in the community. Both entities appealed for vigilance and cooperation in curbing further spread of the virus. Ministry spokeswoman Or Vandine said

  • PM confirms third Covid-19 community transmission

    Prime Minister Hun Sen on February 20 announced the Kingdom's third outbreak of Covid-19 community transmission after 32 people tested positive in just over 10 hours. Addressing the public from his residence after an emergency meeting, Hun Sen said: "I dub it February 20 Community Event, in which 32 cases

  • Cambodia to make auto-rickshaws

    Locally-assembled electric auto-rickshaws could hit the Cambodian market as soon as early in May after the Council for the Development of Cambodia (CDC) gave the greenlight to an investment project at the weekend. According to a CDC press release, it will issue a final registration