The Ministry of Post and Telecommunications plans to introduce a quality-measuring app for mobile and internet services, as part of efforts to improve telecoms operations and promote the interests of consumers, in a “highly ethical and responsible” manner.
The ministry said in a December 10 statement that the app will use cutting-edge technology developed by South Korea, Germany and the UK, and will serve as a tool to assist task forces nationwide in the measurement, monitoring and assessment of service quality in the sector, and the preparation of audited reports, in accordance with the Law on Telecommunications and relevant regulations.
Although it did not specify a launch date, the statement said anyone could lend the ministry and Telecommunication Regulator of Cambodia (TRC) a hand by downloading the app and testing the speed of internet connections and measuring the quality of mobile services.
The statement went on to say that to protect the rights of consumers, the ministry and TRC would provide legal advice or other services if they wish to file complaints for loss or pursue compensation from telecoms operators.
