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Wing fosters Covid-19 prevention practice among agents and in communities

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Wing Cash Xpress has implemented Covid-19 safety and physical distancing measures at outlets. Photo supplied

Wing fosters Covid-19 prevention practice among agents and in communities

To safeguard communities in Cambodia, Wing encourages its agents to abide by Covid-19 precautionary measures.

Cambodia continues to face challenges brought by the Covid-19 pandemic, Wing (Cambodia) Limited Specialised Bank has increased precautionary measures at Wing Cash Xpress outlets across the Kingdom.

“We have been working closely with our agents nationwide to ensure that they perform safety measures to prevent the spread of infection. Now, we have decided to take further steps to safeguard our agents and the community,” said Manu Rajan, Wing CEO.

Wing’s customers will notice signs to ensure physical distancing while waiting in queue, hand sanitisers and informative posters urging the public to follow preemptive procedures that include wearing a face mask and seeking medical attention if they exhibit symptoms of the disease. Wing Cash Xpress agents are also required to wear face masks and provide customers with hand sanitisers.

“I will make sure I wear a facemask and uphold safe physical distance measures at my kiosk,” said Voeun Marina, a Wing Cash Xpress agent in Kandal province. “When there are a lot of customers here, I will encourage them to line up and follow the floor distancing markers while in queue. I will also keep our kiosks clean and offer customers hand sanitisers.”

Wing has undertaken substantial efforts since March 2020 to safeguard against Covid-19 infections. These include spreading awareness of physical distancing and other safety measures during the pandemic. The company also launched an interactive Chatbot on Facebook Messenger to share free and reliable information with the public.

“Our top priority is the safety of our agents, customers and the community. We keep our agents updated with the latest Covid-19 news as it develops and regularly visit them to ensure they are adhering to preemptive safety procedures. All Wing employees are required to sanitise their hands regularly as well as wear face masks, face shields and gloves when visiting agents in the field where physical distancing must be performed,” said Chheangsreng Srun, Wing chief consumer business officer.

Sar Sanphirum, a loyal Wing customer in Takeo province recently commented that he appreciated Wing’s commitment to customer safety since the new guidelines were introduced and implemented.

“I feel secure cashing out funds at my local Wing agent since it’s conveniently located near my house. I have noticed that the company has drawn lines on the ground and they ask that customers line up accordingly and maintain a 1.5 meters space between one another. The agents also reminded us to wear face masks and clean our hands with a sanitiser before and after using their service. I feel confident and pleased with the level of protection provided against Covid-19,” said Sanphirum.

Wing’s head office in Phnom Penh requires all customers to wear face masks, use hand sanitisers and have their temperatures checked.

There are nearly 9,000 Wing outlets across Cambodia from the capital to remote provinces. Wing has worked tirelessly to ensure that its agents can continue to carry out business operations without any disruptions so that customers can continue using its service to send money to loved ones or carry out business transactions.

During the pandemic, Wing has also organised initiatives to support communities which have been impacted by the outbreak. Most recently, Wing announced a campaign to raise donations in support of the government of Cambodia to purchase Covid-19 vaccines.

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