Logo of Phnom Penh Post newspaper Phnom Penh Post - ‘Smart’ humanoid robots to serve customers at outlets in Phnom Penh




‘Smart’ humanoid robots to serve customers at outlets in Phnom Penh

Content image - Phnom Penh Post
Hundt (left), ‘Oun Smart’ and Udovicic. Photo supplied

‘Smart’ humanoid robots to serve customers at outlets in Phnom Penh

Mobile telecommunications operator, Smart Axiata Co., Ltd. took another innovative step by introducing robotic technology to optimize efficiency in its Smart Shops.

In its efforts to serve customers better, the company introduced ‘Oun Smart’, a robot which serves as a shop assistant at its outlets, where it welcomes customers and assist them with basic enquiries.

So far three English speaking robots have been deployed at Smart outlets in Monivong, Exchange Square and Street Nehru. The company is working on Khmer speaking robots as well.

According to Smart, it is the first social humanoid robot to be used in this capacity in Cambodia, primarily to assist customers with product information through voice interaction.

“As the leader in Cambodia’s fast-evolving technology scene, we are excited to provide our customers with this unique experience, which we hope will entertain as well as inspire people to fall in love with technology and innovation like we have at Smart."

“Facial recognition technology allows Oun Smart to greet people by name, and you will see in future how the robot will become even more interactive as we develop its capabilities,” said Smart Axiata’s CEO Thomas Hundt after introducing the robots on May 6.

The robot, designed and manufactured by SoftBank Robotics while the Cloud AI is powered by Cloud Mindsand, has been optimised for engaging with people through conversation.

This model is an assistant capable of recognising faces and basic human emotions to welcome, inform and entertain people in an innovative way, said the company.

Smart’s chief marketing officer, Stjepan Udovicic added that “we are proud to have a dedicated team here who will help develop Oun Smart. Today you have seen the potential of how digital interactions can be further enhanced and be super fun! I can’t wait to start getting Oun Smart more acclimatised to its surroundings and hopefully soon to speak Khmer.”

Content image - Phnom Penh Post
GoGames is a subscription-based platform for mobile games. Photo supplied

Smart is actively capitalising on digital technologies. Earlier this month, the company’s Smart Axiata Digital Innovation Fund (SADIF) announced its latest investments in SALA, a Cambodian-based school management solution and GoGames, a mobile gaming platform operating in Cambodia.

These additional investments have expanded SADIF’s investee portfolio to eight, including other promising digital businesses: Morakot Technology, Joonaak Delivery, Nham24, Agribuddy, Sousdey and Okra Solar.

“These investments highlight how digital technology can innovate the way we learn and play. SALA empowers schools and educational institutions to improve efficiency and manage student data

“Whereas GoGames’ mobile gaming platform allows avid and casual gamers to enjoy hundreds of games with one easy subscription on their devices,” said Bora Kem, partner of Mekong Strategic Partners, the investment firm managing SADIF.

SALA is a school management platform designed for K-12 and universities with features, such as student management, human resources and billing, payment and school administration.

Content image - Phnom Penh Post

SALA’s system allows school administrators to better interact and manage their curriculum, teachers, students and parents.

Current developed features include student attendance as well as grading, timetables, basic reporting and facility management.

GoGames is a subscription-based platform of over 400 mobile games for Android smartphones which was launched in 2017. The company focuses on emerging markets and is dubbed as the ‘Netflix of Games’ for its business model, ease and variety.

GoGames allows users to have access to top-rated games free of advertising or in-app purchases at a market competitive subscription fee.

MOST VIEWED

  • Vietnam: Tougher sentences for child abusers

    Several National Assembly (NA) deputies in Vietnam are calling for tougher penalties to be handed down to child abusers. They hope stricter punishments will act as a strong deterrent to prevent offenders committing further offences in the future. Extreme measures such as chemical castration were

  • Central bank to shun small US banknotes

    The National Bank of Cambodia (NBC) is considering not accepting smaller denominated US dollar banknotes – $1, $2 and $5 – from banks and microfinance institutions (MFIs) which it said are flooding its stockpile as the demand for those notes is low. While some banking insiders welcomed the move as

  • PM lauded in Covid-19 fight

    World Health Organisation (WHO) director-general Tedros Adhanom Ghebreyesus sent a letter to Prime Minister Hun Sen thanking him for following the WHO’s guidance and commending Cambodia’s efforts in the fight against Covid-19. In his letter made public by the Ministry of Foreign Affairs

  • Workers return, hope for salaries

    More than 600 factory workers in the capital’s Chaom Chao commune in Por Sen Chey district returned to work after the factory’s owner promised to pay their salaries in instalments until the middle of next month. On Tuesday and Wednesday, more than 600 workers gathered

  • Women detained for forcing kids to beg

    Two women were sent to Phnom Penh Municipal Court on Thursday for forcing six children to beg for money for several months at the Chhouk Meas market in Krang Thnong commune in the capital’s Sen Sok district. Phnom Penh Department of Anti-human Trafficking and

  • Vietnamese tents baffle border guards

    Kandal and Takeo provincial authorities bordering Vietnam have expressed concern after witnessing irregularities by the Vietnamese authorities, including the deployment of soldiers to erect 114 camps just 30m from the border. Takeo provincial governor Ouch Phea told The Post on Thursday that Vietnamese soldiers had erected 83